Customer Service & Operations Coordinator

Are you a service-minded problem solver with a passion for horses who enjoys keeping things organised and making everyday operations run smoothly? Join PS of Sweden and help us deliver an excellent experience for our customers and retail partners around the world. About PS of SwedenPS of Sweden is a premium equestrian brand combining technical innovation, thoughtful design and a passion for horses. From anatomical bridles to saddle pads and equestrian apparel, we create products with the horse and rider at heart. About the roleAs our Customer Service & Operations Coordinator, you will be an important link between our customers, commercial team and logistics partners. You will handle customer enquiries while coordinating orders, deliveries and returns, ensuring that each case is followed through to resolution.This is a hands-on role in a small team, suited to someone who enjoys variety, takes ownership and is comfortable balancing daily tasks with finding better ways of working. Your responsibilitiesProvide friendly, professional customer service in Swedish and English.Support customers with product questions, orders, payments, deliveries, returns and claims.Support our retail partners with order-related enquiries and follow-up.Coordinate with our warehouse and shipping partners to resolve delivery issues and keep orders moving.Process and follow up on orders, returns, exchanges and refunds in our systems.Keep customers and colleagues informed about delivery updates and outstanding issues.Identify recurring questions and problems, and help improve our customer communication and internal processes.Support the team with day-to-day operational administration. Who you areYou are organised, attentive to detail and genuinely enjoy helping people. You communicate clearly, stay calm when priorities change and take responsibility for seeing tasks through. You are also commercially aware and able to find practical solutions that work for both the customer and the business.We are looking for someone with:Experience in customer service, order administration, e-commerce or a similar coordination role.A strong interest in horses and equestrian products Excellent written and spoken Swedish and English.Confidence working across digital systems and learning new tools.The ability to prioritise and manage several tasks independently.A proactive approach and a willingness to support colleagues in a small team. Additional language skills are a strong advantage, as is experience with international customers, logistics or wholesale operations. Familiarity with Business Central, Centra, Shopify or warehouse management systems is a plus. What we offerAt PS of Sweden, you’ll join a small, collaborative team where you’ll have real ownership and the opportunity to make an impact from day one.The opportunity to combine your passion for horses with your career at an international equestrian brand.A varied role with exposure to customer service, e-commerce, wholesale and logistics.The opportunity to influence how we work and help shape the customer experience as the business develops.Close collaboration across the business, with short decision-making paths and room to bring forward your own ideas.The option to work remotely up to two days per week.Wellness allowance.Employee discount on PS of Sweden products. Location: StockholmEmployment type: Full-time