Customer Success Manager

Helsinki or Stockholm — Adoption • Value • Growth • Advocacy About Clevry Hiring is one of the most consequential decisions any organisation makes - yet many companies still rely heavily on gut feel, unstructured interviews and CVs. Clevry exists to change that.We combine validated behavioural science, skills data, AI and recruitment expertise to help organisations make better people decisions - starting with hiring and increasingly across the wider talent lifecycle.More than 3 million candidates are assessed through our platform annually, and we work with organisations across multiple markets and industries.We’re entering our next chapter: scaling revenue, building AI more deeply into our products and the way we work, and strengthening our position across the Nordics.This role will play an important part in the next phase of our Finnish business, with real scope to shape how Clevry delivers value to customers in the market. Our Mission and Values We’re on a mission to accelerate how the world hires, making decisions more objective, predictive and human at the same time.We look for clever rebels: people with entrepreneurial drive, a bias toward action and a desire to build something meaningful. People who think independently, challenge the status quo and bring new ideas to the table.The only way to reach our ambitions is by attracting exceptional people, so we aim to build a purpose-driven organisation where you can grow, take ownership and make a visible impact.We spread joy: Bring energy, optimism and a spark to every interaction.We are human: Build trust, show empathy and be fair. Learn from mistakes.We are clever rebels: Simplify complexity, stay curious, challenge norms and focus on solutions. The Opportunity Your mission is simple: make our Finnish customers successful enough that they stay, grow and actively advocate for Clevry.You will own a portfolio of customer accounts across Finland and be accountable for onboarding, adoption, customer value, retention and advocacy.This is a great next step for someone early in their Customer Success career who wants genuine ownership, direct customer contact in Finnish and Swedish, and the opportunity to develop into a full Customer Success Manager role.You’ll work closely with colleagues across Customer Success, Professional Services, Marketing, Product and our Science team. You’ll also benefit from established Clevry playbooks, customer data and AI-enabled tools that help you work efficiently while managing a broad portfolio.We want you to think beyond simply keeping customers happy. Your role is to understand what customers are trying to achieve, help them realise measurable value from Clevry and turn that value into retention, growth and advocacy. Adoption → Value → Retention → Growth → Advocacy

What Success Looks Like in Your First Year First 90 Days You’ll have:Completed your onboarding and learned Clevry’s platform, assessments, tools and ways of workingTaken ownership of your customer portfolioBuilt relationships with your key customer contactsStarted running onboarding and customer meetings independentlyBecome comfortable using our data and AI tools to manage your portfolio By the End of Year One You’ll have:Improved adoption and demonstrated customer value across your portfolioRun confident onboarding, training and customer meetings independently in Finnish, Swedish and EnglishContributed to strong renewal and retention ratesIdentified expansion opportunities within your accountsBuilt customer advocates, references and case studiesDeveloped the skills and commercial understanding required to progress towards a Customer Success Manager role

What You’ll Do

Drive Adoption & Value Lead onboarding and implementation for new Finnish customers, establishing clear success criteria from day one.Train hiring managers, recruiters and HR teams on assessments, workflows, AI features and reporting - in Finnish, Swedish or English as required.Monitor health scores, usage data and assessment volumes to identify adoption gaps and potential churn risks early.Understand what each customer is trying to achieve and help translate Clevry’s platform and expertise into measurable outcomes.Act as a trusted day-to-day contact who helps customers get genuine value from Clevry. Build Advocacy Build genuine relationships with your customer contacts that go beyond the contract.Support and increasingly lead business reviews that demonstrate clear value, outcomes and opportunities for improvement.Help secure references, testimonials, reviews and case studies in partnership with Marketing.Identify customers who could participate in events, webinars, customer communities or advisory forums.Turn successful customers into active advocates for Clevry. Drive Customer Growth Develop a strong understanding of each customer’s organisation, usage and future needs.Identify expansion and upsell opportunities within your portfolio and work with senior CS and Sales colleagues to progress them.Gradually take greater ownership of commercial and expansion conversations as your experience grows.Ensure renewals are prepared early and potential risks are identified well ahead of contract dates.Contribute to strong retention and expansion performance across your portfolio. Work AI-First Use AI and automation to work smarter and manage your portfolio efficiently.Use AI to help prepare customer interactions, analyse information, identify risks and opportunities, create content and improve follow-up.Experiment with new AI-enabled ways of delivering customer value and improving Customer Success processes.Share successful workflows and approaches with the wider team.We don’t expect you to arrive as an AI expert. We do expect you to be curious, willing to experiment and excited about how AI can improve both customer outcomes and your own productivity. Be the Voice of the Customer Bring Finnish customer insight back into the wider business and help influence Product, Science and roadmap decisions.Identify recurring customer needs, problems and opportunities.Work closely with the wider Customer Success team to share context, escalate issues early and make sure nothing falls through the cracks between teams.Help us continuously improve how Clevry delivers Customer Success across the Nordics. How We Measure Success Your performance will be measured through a combination of customer outcomes and your own development, including: Renewal and retention rates across your portfolioCustomer adoption and demonstrated customer valueCustomer health scores, active users and assessment volumesTime-to-value for new customersCustomer satisfaction (CSAT) and Net Promoter Score (NPS)Expansion opportunities identified and progressedReferences, case studies and reviews securedEffective use of AI and automation in managing your portfolioGrowth in your own scope, capability and responsibility Who We’re Looking For We’re looking for someone early in their Customer Success career who is a natural relationship-builder, comfortable with data and genuinely curious about people, technology and hiring.You will likely have: Fluent Finnish and Swedish, with strong professional English3+ years’ experience in Customer Success, Account Management, Support or another client-facing roleStrong communication and relationship-building skillsConfidence presenting to customer teams and stakeholdersCommercial curiosity and an interest in understanding how retention, renewals and account growth workComfort working with data and CS/CRM tools such as HubSpot, Salesforce or similarCuriosity about AI and a willingness to experiment with new tools and ways of workingA genuine interest in how people are hired, assessed and developedA desire to take ownership, learn quickly and build rather than simply follow established processesExperience in SaaS, HRTech or Talent Acquisition is helpful, but not essential. Bonus Points If You Have Exposure to psychometrics, assessments or talent scienceExperience working across Nordic marketsExperience using AI tools in your day-to-day workExperience with SaaS onboarding or implementationAn ambition to grow into a full Customer Success Manager role Why Clevry? We’re at an exciting but demanding stage. We’re growing, we have strong momentum, and there’s real work to do.If you want a role where everything is already figured out, this probably isn’t it. But if you want ownership, want to learn quickly and want to see the direct results of your work, you’ll have plenty of opportunity here.Work on a problem that matters. Better people decisions can genuinely change lives — giving candidates a fairer opportunity and helping organisations build stronger teams.Work where science meets AI. Our psychometrics and talent science capability is a genuine differentiator, and we’re increasingly combining it with AI and data to build the next generation of Talent Intelligence.Shape our next phase in Finland. You’ll have meaningful ownership of Finnish customers and the opportunity to influence how we develop Customer Success in the market.Work AI-first. We’re actively redesigning how we work around AI and automation rather than simply adding AI tools to old processes.Grow with the company. We want this role to develop with you. For someone who performs, there is a clear progression from Customer Success Manager→ Customer Success Manager → Senior / Enterprise Customer Success as your capabilities and responsibilities grow.

Our Hiring Process Stage 1: Clevry assessment completionStage 2: Introductory call (~30 minutes)Stage 3: Interview (~60 minutes)Stage 4: Case study or practical exercise and final conversation with your future manager Equal OpportunitiesClevry is an equal opportunity employer. We are committed to building a diverse and inclusive team and welcome applications from people of all backgrounds, identities and experiences.We assess all candidates on merit — and we use our own platform to help us do it fairly.