Customer Support Associate, German Speaking

More and more people are choosing Sellpy and we need to keep up by adding one more German-speaking colleague to the Customer Support team. We hope you are inspired to change the world for the better through your work and helping our customers with a wide variety of challenges. Sellpy’s vision is to empower everyone to live circularly. We believe that every item deserves a second life, and we see huge financial, social and environmental value in making sure this happens. We look for those who share this vision and have the grit to tackle the challenges of building a circular future. Customer Support at SellpyThe next German-speaking colleague will have an important role in enabling customers in the German market. Sellpy has customers selling and buying second hand products, and our team is responsible for supporting customers in both areas, over chat, phone and email when required. We specialise in unique items at Sellpy, which gives you plenty of fun challenges that you probably haven’t faced before. In short, you willCreate satisfaction for our buyers and sellers in a wide variety of support errandsPick up inquiries via chat, telephone and/or emailLearn lots about second hand in a fast-paced environmentHelp to improve our service based on customer feedback RequirementsA structured and service-minded mentalitySpoken and written fluency in German, at a near-native levelGood knowledge of English as this is our company languageAn interest in finding solutions and improving the offer for our customers We’d be impressed if you haveAdditional language skills (French, Czech, Danish or Dutch)Experience in a customer-facing roleExperience in working in customer support via chat, phone and emailAn interest in second hand You get toBe part of a modern company that's driving the change towards a sustainable lifestyle. In return, you will develop and work on meaningful challenges on a daily basisJoin a vibrant office culture at MedborgarplatsenWork with highly skilled and motivated colleaguesEnjoy staff discounts at Sellpy and the H&M brands (Arket, COS, Other Stories, Weekday & more)Gain new skills with unlimited access to a learning platform LocationOn-site collaboration at our core, supported by a flexible hybrid setup. This specific role is based at our Medborgarplatsen office. Form of employment: Full-timeStart: As agreed upon Important noticeOnly candidates who meet the requirements of spoken and written fluency in German will move forward in the screening process.