Cybersecurity Service Manager, Cyber Defence Services
We are looking for a Cybersecurity Service Manager to join our Cyber Defence Services organization and contribute to the development of our cyber defence services.
In this role, you will work closely with customers, service owners, delivery teams, and internal stakeholders to improve our services based on customer needs, business priorities, and operational insight. You will help translate these needs into concrete development initiatives, support prioritization and backlog management, and drive continuous improvement across selected service areas.
You will play an important role in ensuring that our services remain relevant, scalable, and valuable for our customers. This includes contributing to roadmap work, coordinating development topics and helping align service capabilities with customer expectations and delivery realities. The role combines service management with a product-oriented way of working, with a strong focus on collaboration, structure, and practical execution.
Location: Turku or Espoo, Finland (hybrid work)
Type: Full-time, permanent employment
What we expect
You are a cybersecurity professional with strong stakeholder management skills. You are comfortable working across both strategic and operational topics, and you know how to turn input from multiple sources into clear priorities and actionable improvements. You enjoy working with both customers and internal teams and are motivated by services that deliver clear and lasting value.
As part of our Cyber Defence Services team, you will collaborate with colleagues across the organization and contribute to the continuous development of our service portfolio and customer offering.
Minimum 5 years of relevant experience in cybersecurity, managed cybersecurity services, service management, or product ownershipUnderstanding of how cybersecurity services are operated and improved in a customer-oriented environmentStrong communication skills and the ability to build trust with both customers and internal teamsA practical and development-oriented mindset, with the ability to turn ideas and feedback into concrete actionsRelevant certifications such as CISSP and/or CISM are considered a strong advantageFluency in Finnish and English
Your Role
Customer Collaboration and Service Value
Work closely with customers to understand their expectations, priorities, and evolving cybersecurity needsBuild strong working relationships with customer stakeholders and act as a key contact in service development and strategic topicsSupport customers in maximizing the value from our cyber defence servicesTranslate service observations, customer feedback, and operational insights into structured improvement opportunities
Service Reviews and Stakeholder Engagement
Facilitate service reviews, customer meetings, and development discussions related to service quality, improvements, and future needsPresent service development topics, priorities, and value in a clear and structured wayParticipate in workshops, planning sessions, and cross-functional discussions
Strategic Presales Support
Support strategic customer meetings, proposals, and workshops together with account teams and subject matter expertsContribute to shaping customer-specific service roadmaps and future development planningProvide senior cybersecurity perspective in selected opportunities without direct sales responsibility
What Will Make You Successful In This Role
In this role, you combine a structured, service-oriented mindset with practical understanding of cybersecurity delivery. You are comfortable working with both customer stakeholders and technical specialists, and you build trust across different audiences. You remain calm under pressure and are able to bring clarity and structure to complex situations.
Interested?
Apply by filling out the form on this page or submit your application via LinkedIn’s Apply function. The position will be filled as soon as we find the right candidate, so don’t delay.
For more information about the role, please contact: nicolas.samaneh@netnordic.com
Please note that all candidates should be confident in their ability to pass Finnish Security and Intelligence Service (SUPO) background check procedures.
We offer
An interesting and visible role in a high-quality Cyber Defence Service organizationA flexible hybrid work modelA competitive salary and comprehensive benefits, including: full lunch benefit, phone benefit, extensive health insurance and extensive leisure-time accident insuranceComprehensive occupational health services through TerveystaloAnnual sports and culture benefit of €400 (ePassi)Paid training and certification opportunitiesModern equipment and tools of your choiceA collaborative work environment with skilled colleagues across the NordicsA culture that values trust, autonomy, and professional growth
Who We Are
NetNordic is a Nordic system integrator and service provider specializing in business-critical infrastructure, from cybersecurity to secure cloud-based data centers and protected networks.
Technology is at the heart of what we do, and we are passionate about smart, efficient solutions. Our vision is to be our customers’ Best Companion.
NetNordic employs over 700 experts across 17 offices in 4 countries. In Finland, we are a team of almost 100 professionals located in Espoo and Turku.