French Customer Support (part-time or full-time according to agreement)
Summary
As a Customer Support at Keystone Education Group you are mainly responsible for helping our clients receive the best possible user experience. You will make sure that questions and issues regarding the bookings made in our education portal are received and answered in a timely and professional manner.
Further, the role includes customer service and creating tutorials and instructive material for coworkers as well as facilitating knowledge sharing within the different teams in our company.
In this role you will also participate in projects outside the scope of findcoursesPRO, such as qualification of education providers, implementation of new customers and providers, client support workshops, team building activities and development of routines and enhanced products in the support-team.
Relations
Clients, participants and education providersOther support team members in findcoursesPROSales teamOperations Manager for findcoursesProHead of Marketing
Responsibilities
Client support - answering incoming service tickets and questions via our service hub Freshdesk, email and phoneHandle booking requests and remindersInvoicingPublish new educations to our education portalApprove incoming reviewsFollow up course attendanceImplementation of new customersKeep the information on the clients site updated and functionalCreating pedagogical tutorials, webinars and guides for clientsBasic knowledge in different legal matters regarding booking & payment terms and clients agreements
Knowledge sharing
Active and contributes with knowledge, input and ideas on joint meetingsInvolved in onboarding processes of new employees and provides important documents and notesEnsures that the documents and templates are up to date and available
Required competences
Native speaker in FrenchWell organized, structured, and service mindedAbility to teach and mentorSolution oriented and flexibleExcellent communication skills and ability to supply our customers and suppliers with information in a pedagogical wayA good technical knowledge and ability to adapt new technical systems
Required Attributes
Professional, with a high work ethic that always aims to exceed expectationsPassionate of what you do and see possibilities in everythingPerformance orientated, always striving to deliver on time - and in fullPrestigeless energizer that does what needs to be doneCreative and driven team playerStrong communication and interpersonal skills
What You Need To Know About The Role
This is a customer support role, where you will assist clients and course participants via email and phone.The role is based in Stockholm, with the possibility to work partly remotely by agreement.Professional proficiency in English is required.Proficiency in Swedish is considered an advantage.The support function needs to be staffed during regular office hours. We are open to candidates interested in either part-time or full-time positions.
Why us?
Opportunity to make a real impact in a growing companyCollaborative and international work environmentHigh level of ownership and autonomyMeaningful projects and learning opportunities
What We Offer
Flexible working and regular company events throughout the yearAn international work environment with colleagues from different nationalitiesA friendly and inclusive international work environment with plenty of space for initiatives and original ideasTo be part of a successful, talented and fast growing team who cares deeply for our users and clientsExciting new projects in a great industry that promotes social goodRegular team activities and fun events
About Keystone Education Group
At Keystone, you will be working with passionate, professional and high-performance individuals. Together, we have grown successfully into more than 700 talented employees with sites that are recognized as the world's leading search engines for education. Ambition, drive and great ideas help us reach our goals – join us in the next step of your career!
Application Instructions
Please send us your application by hitting the button "Apply here!".
Keystone is an equal opportunity employer. We celebrate diversity and are deeply committed to fostering an inclusive environment for all employees.