German-Speaking Customer Success Assistant, Stockholm
About the role This role sits post-implementation - you'll pick up accounts once they're live on the platform, focusing on driving adoption, retention and growth rather than onboarding. You'll take full ownership of a tech-touch customer portfolio working one-to-many and help the team build scalable processes. At the same time you will support other CS team members with their customers to help deepen product knowledge. You'll carry a commercial lens throughout - renewals and expansion are part of your success measures, and you'll be expected to understand customers' strategic and commercial goals well enough to spot where Jobylon can support the customer further and create additional value. Our German speaking customer base is small but growing, and you'll have the opportunity to input into how we work with German speaking markets as we scale.
What you'll do Own a tech-touch book one-to-many: adoption nudges, engagement follow-ups and renewal adminAssist the Support Team with English and German language ticketsProvide user training and enablement in a scalable wayMonitor usage trends and health signals daily; proactively flag churn risks and expansion opportunitiesKeep CRM tools up to date: leveraging our tech stack to create maximum impact both internally and externallyContribute to and maintain engagement playbooks and templatesAnswer day-to-day platform questions, and support the wider Customer Success team with customer requests and tasksDeliver standardised business reviews for lower-complexity accounts
Skills & Requirements
What we're looking for Up to 2 years prior experience in customer support, customer success or a similar client-facing roleFluent English and German (required); other European languages are welcome. Swedish is not required for success in this roleA commercial mindset - comfortable working towards renewal and expansion targets, and curious about customers' strategic and commercial goalsComfortable adapting communication style across different customer types and account complexitiesProactive - you spot opportunities and risks rather than waiting to be toldOrganised, detail-oriented, and comfortable owning data hygiene across CRM/CS toolsA genuine interest for recruitment and technical products To be considered for the role, you also need to be based in the Stockholm area and able to visit our office regularly. Unfortunately, we're unable to provide relocation or visa sponsorship for this position.