Head of Customer Success Nordics

The opportunityOur client is a rapidly growing European SaaS company operating within a highly relevant and expanding technology sector. Following a recent strategic acquisition, the organisation is consolidating multiple customer portfolios across the Nordics into one unified operation. This role offers a rare opportunity to take ownership of a significant Nordic customer base and shape the future Customer Success organisation in the region. The Nordic business represents one of the company's most important growth markets and is expected to play a central role in the next phase of the organisation's development. Your missionAs Head of Customer Success Nordics, you will be responsible for leading the integration and development of a substantial Nordic customer portfolio while maintaining strong customer satisfaction, retention and expansion outcomes. You will lead a team of Customer Success Managers and establish the operational framework required to scale the business effectively. This includes implementing consistent customer health assessments, performance reporting, renewal management processes and scalable customer engagement models. Working closely with international leadership teams, you will align regional Customer Success activities with global strategy while ensuring that local market needs are fully addressed. Building for scaleA significant portion of the customer base requires a scalable, technology-enabled approach rather than traditional high-touch Customer Success. The successful candidate will therefore have experience designing digital Customer Success strategies and leveraging automation, AI and data-driven methodologies to improve customer outcomes efficiently. A key leadership roleThis position requires strong stakeholder management and cross-functional collaboration. You will act as a bridge between Nordic operations and international leadership teams, helping to create a consistent customer experience while contributing to the company's broader strategic objectives. ProfileWe are looking for a leader who brings:5-8 years of experience within Customer Success in a SaaS environment3-4 years of leadership experience, including team management and coachingExperience from a scale-up or mid-sized technology companyExperience operating in growth-oriented and performance-driven environmentsStrong commercial understanding and a data-driven approachExperience working with customer health metrics, adoption, retention and expansion strategiesNative or professional-level Swedish and fluent EnglishExperience working in international organisations What is offeredA genuine opportunity to shape and build a regional Customer Success functionLeadership responsibility for an established team and customer portfolioDirect exposure to senior international leadershipParticipation in global Customer Success leadership initiativesHybrid working model based in StockholmRegular Nordic and international travel Recruitment processThe process consists of an introductory conversation, a business case, leadership interviews and a final-stage meeting with senior stakeholders. All applications and discussions will be handled with strict confidentiality. If you have further questions or want to discuss the details, you are welcome to take contact with Sandra Szepesi on 0702296973 or sandra@forwardrecruit.se.