Information Technology Support Specialist

About UsBGTS is a software and technology solutions company with over 1,800 professionals and 25+ years of experience. Through engineering expertise and industry insight, our international offices deliver tailored solutions, enabling clients worldwide to achieve their business goals with flexibility, speed, and impactful results. ResponsibilitiesProvide 2nd and 3rd level support for SAP SCM and EWM incidents and problem management.Participate in a 24/7 on-call duty rotation as aligned with Service Operation Management (SOM).Ensure continuous operation of business processes and resolve critical system issues within agreed SLAs.Design blueprints and technical specifications for SAP SCM/EWM custom developments and system enhancements.Build, customize, and deliver IT solutions triggered by incidents, change requests, problems, or new projects.

RequirementsBasic technical and functional knowledge of SAP SCM and SAP EWM modules.Experience in 2nd and 3rd level IT application support and incident/problem management.Willingness to participate in a 24/7 on-call support rotation.

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