IT Support Representative | $55/hr Remote

Position: Computer User Support SpecialistsType: ContractCompensation: $30 - $55/hourLocation: RemoteCommitment: 10-40 hrs/week Role ResponsibilitiesDiagnose and resolve common and complex hardware, software, and networking issues using industry best practices.Provide guidance on OS support (Windows, MacOS, Linux) and network connectivity, including TCP/IP, VPNs, and DNS-related concerns.Document troubleshooting steps, solutions, and user interactions clearly within a ticket management system.Contribute detailed process insights that enhance future support workflows and training data quality.Collaborate asynchronously and communicate technical concepts effectively through written and verbal channels.Identify patterns in support issues, offering recommendations or process improvements to the project team. RequirementsHave strong relevant experience providing Tier 2/3 IT support.Expertise in diagnosing and resolving hardware and software issues across varied platforms.Strong understanding of networking concepts, including TCP/IP, VPNs, and DNS troubleshooting.Proficiency with ticket management systems and thorough documentation practices.Exceptional written and verbal communication skills, with a focus on user-friendly explanations.Certifications such as CompTIA A+, Network+, or ITIL are advantageous. Application ProcessEasy Apply on LinkedInCheck email for next stepsParticipate in resume evaluation & interview stage