Network Specialist Level 3-4

QualificationsIntermediate level experience in IT and academic education or equivalent work experience.Good knowledge in IT technology, data protection, IT security and requirements management.Basic knowledge in leadership, project management, supplier management, risk management, IT Service Management, quality and compliance.Good collaboration skills, customer focus, responsibility and result-oriented working methods.Fluent in spoken and written Swedish and good English.ResponsibilitiesImplement, develop and manage IT services and technical solutions.Work with system operation, system support and system development.Be responsible for requirements gathering and translating business needs into functional solutions.Ge 1st, 2nd och 3rd line support.Participate in cost estimation, improvement work and quality work.Collaborate with internal and external stakeholders in international environments.Operation and SupportWork as a system operator in Global Infrastructure.Provide remote and onsite support at users' sites.Troubleshooting and incident response.Manage patching, monitoring, and ongoing maintenance.Document incidents, report time and work according to processes, instructions and case management systems.Leadership (if needed)Functionally lead a team and be responsible for resource planning.Contribute to technology and service strategies.Coordinate stakeholders and ensure quality in deliveries.Participate in budget work and follow-up.Collaborate with HR, legal, and quality functions.Be the contact person for the activities within the area of responsibility.