Senior Application Support Consultant

Meet Unit4. With over 40 years of heritage, we’re an agile, fast growing, Cloud company that is on a mission to redefine Enterprise Resource Planning (ERP) for mid-market people-centric organisations.

With our innovative, self-driving, adaptive and intuitive software, our customers can spend more time on meaningful high-value work.

At the heart of what we do lies a simple yet profound purpose: Improve how people work by focusing on what truly matters. — A powerful statement that enables different priorities for different people.

We’re shaping how work should feel, and we empower our people by providing them with the right tools to achieve the autonomy they need - it's what makes us unique

Job Description

We are looking for a Senior Application Support Consultant to join our team, supporting customers across the EMEA regions on the Unit4 ERP platform.

This is a senior, hands-on role. You will play a key role in stablising and strengthening a team that has undergone recent changes, ensuring high-quality support delivery while mentoring colleagues and contributing to continuous improvement initiatives.

Alongside managing complex support cases and escalations, you will help develop team capability through knowledge sharing, training, and coaching, while also gaining exposure to both Unit4 ERP and ERPx through structured learning opportunities.

Key Responsibilities

Manage and resolve daily incoming customer support cases across EMEA and UK regions

Act as a subject matter expert for complex issues and escalations

Provide guidance and mentoring to team members as required

Deliver training sessions and support knowledge development within the team

Take ownership of escalation management, ensuring timely and effective resolution

Operate within a flat team structure, covering both first-line and advanced support responsibilities

Balance operational support delivery with strategic contributions such as mentoring and process improvement

Contribute to special projects and process improvements

Work across both Unit4 ERP and ERPx, starting with ERP and expanding knowledge via a rotation programme

Must-Have

Proven experience with Unit4 ERP/x (essential)

Strong knowledge of the Financial/Logistics module

Basic SQL skills (querying, troubleshooting)

Strong English communication skills (written and verbal)

Ability to manage both standard support cases and complex escalations

Occassional travel to customer sites where required

Fluent/Native Swedish language

Nice-to-Have

Advanced SQL knowledge

Experience in mentoring or coaching colleagues

Training delivery experience

Previous experience handling escalations in a support environment

Additional Information

Who we are?

We are a people-first community that nurtures all the areas that surround your working experience. With us, you’ll be surrounded by a high-performance team that supports your authentic self and celebrates your uniqueness.

We believe that ‘How work should feel’ is an evolving statement. Work goes beyond tasks and everyday responsibilities it’s about feeling valued, empowered, promoted, impactful, seen, and appreciated.

We are reimagining how work makes people feel.

What we offer?

a culture built on trust and accountability - giving you the freedom and autonomy to be successful and make an impactbalance - with our Flexible Leave Paid Time Off policy, remote working opportunities, Global Wellbeing Days, and other great benefitsgrowth opportunities - we provide the tools and guidance required so that you can focus on what really matters to you and so, ultimately, you can achieve your best worktalented colleagues, role models and mentors - work, learn and be inspired by some of the best talent in the software industrya commitment to sustainability - with initiatives such as our Environmental, Social, and Governance strategy and Act4Good programmea safe and inclusive working environment – supported by our Employee Resource Groups, which are open to all.Our commitment to equity

Unit4 is committed to ensuring equal opportunity for everyone. We make our hiring decisions solely based on skills, qualifications, and our current business needs. We know that diversity brings fresh perspectives, ideas, and solutions to our company. This is the essence of our culture. We also welcome and encourage people who are pregnant and/or parents-to-be to apply. If you would like to know more about our commitment to diversity, visit our blogs:

Our focus to DEI remains central to who we areInclusive hiring at Unit4: Building equal opportunities for allThis role may require security clearance required for customer projects and access to sensitive (customer) data. That means that after you have accepted our offer, we could ask for background checks. Subject to applicable local laws, such security checks may require disclosure of personal information including criminal record declaration, right to work, personal identification and work history. No worries though – we'll handle it according to local privacy laws and keep your info safe. Questions? Feel free to reach out!