Senior Platform Architect - ITSM / HRSD / SPM / IRM / CMDB / CSM

Role Title Senior Platform Architect (PA) ITSM / HRSD / SPM / IRM / CMDB / CSMCertifications CMA/CTA preferred, Certified ServiceNow Professional Technical Skills Architecture, instance strategy, governance, integrations, CMDB, Flow Designer, APIs, enterprise patternsLanguage English required / EU language preferredStart Date ASAPDuration 6 months ROLE RESPONSIBILITIES & QUALIFICATIONSResponsibilities:● Work with customers across executive, platform owner, enterprise architects, and development teams during selling, structuring, and implementation● Provide architectural advisory across multiple engagements to guide customers, partners, and internal team members● Offer architectural knowledge across multiple workflows (ITSM, HRSD, SPM, IRM, CMDB)● Develop relationships with CoE and business leaders to understand ServiceNow's role in digital transformation● Translate business goals and outcomes into customer roadmap and architectural blueprints● Engage with Enterprise Architects to position ServiceNow as the digital transformation platform standard● Manage technical governance and delivery operating model● Ensure instance health by reducing technical debt and aligning to ServiceNow leading practices● Support the sales effort by scoping and estimating the engagement and change orders● Be an active contributor of leading practices and expertise related to the ServiceNow platformQualifications:● 8+ years of progressive experience in professional services or equivalent● Demonstrated management consulting experience● Creativity with comfort running programs independently within a startup-paced environment● Success driving complex issues through analysis and resolution● Industry domain expertise, enterprise architecture experience● Large program experience leading architecture and design, cloud application technology experience● Experience leveraging or integrating AI into work processes, decision-making, or problem-solving