Senior Technical Support Engineer (Backup & Storage)
Senior Technical Support Engineer – Backup & StorageLocation: Europe Company Overview83zero is excited to be partnering with a growing global software vendor in the backup, storage and data protection space, as they continue to expand their Technical Support team in Turkey. Due to continued growth and strong demand for their technology, they are looking for an experienced Senior Technical Support Engineer who loves getting stuck into complex technical problems and taking ownership through to resolution. This is a great opportunity for someone who enjoys deep technical troubleshooting, working directly with customers and collaborating with Engineering teams to solve problems properly — not just apply workarounds. The Role You’ll join a team of experienced Engineers supporting enterprise customers across the EMEA region. You’ll take ownership of complex technical cases from initial investigation through to resolution, working across backup, storage, Linux, networking and wider infrastructure environments.There is no real technical ceiling in this role. You’ll be expected to dig into logs, identify root causes, understand how different parts of a customer environment interact and, where required, work directly with Software Engineering and Development teams to resolve more complex product issues. Alongside the technical troubleshooting, you’ll build strong relationships with customers and act as a trusted technical point of contact, helping ensure they get the best possible experience from the technology. From time to time, you may also be asked to visit customer sites, with all business travel expenses covered. What We’re Looking For Strong experience within Technical Support, Customer Support Engineering, Technical Account Management or a similar troubleshooting-focused roleHands-on experience supporting enterprise backup, storage or data protection technologiesExperience working with technologies from vendors such as Commvault, Veeam, Veritas, Cohesity, Rubrik, Dell EMC, NetApp, ExaGrid or similarStrong troubleshooting experience across Linux / Unix operating systemsGood understanding of networking concepts including TCP/IP, UDP, DNS, routing, subnetting and connectivity troubleshootingExperience troubleshooting complex enterprise infrastructure and software environmentsStrong experience analysing logs, system behaviour and root causesExcellent communication skills, with the ability to speak confidently with both technical and non-technical audiencesComfortable taking ownership of complex customer issues and driving them through to resolutionA genuine passion for troubleshooting and solving difficult technical problemsA collaborative mindset and willingness to share knowledge with other EngineersA strong focus on delivering an excellent customer experienceA clear passion for learning, development and continuing to grow technically Why Join? This is a great opportunity for a Senior Support Engineer who wants more than simply working through a queue of tickets. You’ll have the opportunity to: Work on genuinely challenging enterprise technical problemsBuild deeper expertise across backup, storage and data protectionTake full ownership of complex customer issuesWork closely with highly experienced Support and Software Engineering teamsContinue developing technically without having to move away from hands-on engineeringJoin a growing international software business with strong career development opportunities Ready to Apply?If you love troubleshooting, enjoy solving the problems other Engineers struggle with and already have experience across backup, storage or data protection, we’d love to hear from you!