Service Advisor, Jyväskylä

What To Expect At Tesla, our Service Advisors consistently coordinate a seamless experience for customers servicing

their vehicles. They constitute Tesla’s front line and are our brand ambassadors, supporting our mission

to build a world of amazing abundance.

As a Service Advisor, you will support customers from the moment they walk through our door or

schedule a service visit to returning their vehicle, managing communication across physical and digital

platforms. We’ve created one of the most innovative vehicles ever made, and you will help ensure an

equally innovative service experience.

To succeed at Tesla, you must be energetic, highly organized, and smart working. You should have a

passion for the brand and the ability to create exceptional customer experiences.

What You'll Do Confidently communicate with customers as a Tesla ambassador through digital channels, and faceto-face to provide: Scheduling/status updates, waiter updates, and payment requirements

Educate customers on Product, Tesla App, and answer any questions using customer friendly

language

Maintain a tidy, representable customer facing area (customer lounge, service entrance), and

organize the parking lot

Manage the service fleet, performing damage audits, flagging service requirements, and car cleaning

Facilitate test drives in service, being an ambassador for new products and support in generating

additional sales

Manage arrival of unscheduled appointments and any surprises on site – ensuring smooth

operations of the workshop

Maintain a good understanding of Tesla’s products and service operations to perform basic, visual

diagnostics and accurately record repair orders into systems

Partner closely with internal teams (e.g. technicians) to guarantee customers' cars are serviced

efficiently and seamlessly

What You'll Bring Perform additional responsibilities as assigned to meet business needs

Relevant experience in a customer facing role delivering excellent service, preferably from a technical or automotive environment

Thrive in a fast-paced, ever-changing environment with multiple priorities while maintaining attention to detail

Excellent communication skills and ability to establish and maintain strong working relationships with both internal stakeholders and customers

Ability to excel in a team-based environment and achieve common goals

Excellent problem-solving skills, and strong ability to take initiative and be proactive

Digitally savvy – ability to adopt and adapt quickly to new technology and systems

Good knowledge of MS Office

Able to communicate, read, and write effectively in the English language, and Finnish

Must have and continue to maintain a valid driving license and safe driving record

Eligible to work in Finland

, Tesla