Service Delivery Manager in Finland

Role SummaryAre you passionate about delivering exceptional payroll and HR services while building strong relationships with customers?We are looking for a Service Delivery Manager to join our Finnish Service Delivery team. In this role, you will act as a trusted advisor and primary point of contact for our customers, ensuring high-quality service delivery, operational excellence, and customer satisfaction. Zalaris is a leading provider of Human Capital Management (HCM) solutions and payroll services in Europe, helping organisations transform HR and payroll through innovative technology, deep domain expertise, and high-quality service delivery. Your ResponsibilitiesAct as the primary point of contact for customer stakeholders, ensuring excellent customer service and high-quality service delivery.Coordinate payroll service delivery and collaborate with payroll specialists across our local, nearshore, and offshore delivery centres.Develop a solid understanding of customers' payroll processes and business needs.Ensure compliance with agreed service levels, quality standards, and operational proceduresManage customer service financials and support budget planning activities.Support payroll system changes, testing activities, deployments, and continuous service improvements.Ensure relevant Zalaris controls, policies, and governance requirements are implemented and followed.Maintain efficient and professional communication with both customers and internal stakeholders.Support collaboration, knowledge sharing, and engagement across the payroll delivery organisation.Participate in local management activities and contribute to service development initiatives and planning. Your Experience and SkillsExperience within Payroll, HR Services, Service Delivery, Customer Success, or related environments.Knowledge of payroll processes and experience working with modern Payroll and HR technologies, such as SAP HCM, SuccessFactors, Workday, or similar solutions.Strong customer service, relationship management, and stakeholder management skills.Excellent problem-solving and decision-making abilities.Strong organisational, prioritisation, and time management skills.Interest in process improvement, modern technologies, and innovative ways of working.Fluent Finnish and strong written and spoken English skills.Bachelor's or Master's degree in Finance, Accounting, Business Administration, Human Resources, or a related field. What we offerCompetitive compensation and benefits package.An international working environment in a successful and growing European HR and Payroll services company.The opportunity to work with leading organisations and high-profile customers across multiple industries.Exposure to modern Payroll and HR technologies, process improvement initiatives, and innovative ways of working.Flexible working arrangements..A supportive and collaborative company culture where knowledge sharing and continuous learning are encouraged.