Service Enablement Program manager EMEA

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As the Service Enablement Program Manager you will be responsible for planning, coordinating, and delivering cross-functional programs that improve service delivery capability, adoption and consistency across EMEA.

Operating within a complex environment (20+ countries and 5 service lines), the role ensures that execution teams are fully enabled to deliver services effectively and at scale.

This position acts as a key integrator across Operational Excellence pillars (Quality, Performance Management, Enablement and Technology & Digitalization) and as a bridge between strategy and execution, ensuring that initiatives contribute to overall business objectives and driving measurable business outcomes.

What You’ll Do

Program Strategy & Planning

Define and structure program objectives, scope, and success criteria aligned to EMEA Services goals Develop program roadmaps, timelines, and milestones across multiple workstreams Translate services operations gaps into structured initiatives Ensure alignment between strategic priorities and execution

Program Governance & Delivery

Lead execution of cross-functional programs in alignment with OpEx pillars Establish governance frameworks, processes, and reporting structures Monitor progress, manage risks, dependencies, and escalations Ensure delivery on time, on budget, within scope and aligned across functions

Cross-Functional Coordination

Coordinate across functions (operations, finance, IT, commercial, etc.) to ensure aligned execution Manage interdependencies and integration across pillars to maximize program effectiveness Facilitate decision-making and ensure clear communication across stakeholders

Business Value & Performance Management

Track and measure program performance and business outcomes Ensure initiatives deliver tangible value (cost savings, revenue growth, efficiency gains) Establish and monitor KPIs and dashboards Drive continuous improvement and course correction as needed

Performance & Impact Measurement

Define and track KPIs such as adoption rates, time-to-productivity and improvement in delivery Performance KPIs Provide clear executive-level reporting on impact

Stakeholder & Executive Management

Engage and influence senior stakeholders and leadership teams Provide regular program updates, insights, and executive reporting Facilitate alignment on priorities, trade-offs, and decisions Act as the primary point of contact for program governance

Change Management & Adoption

Drive organizational change associated with program initiatives Ensure successful adoption of new processes, tools, or business models Support communication, training, and stakeholder engagement activities

Bachelor’s / master’s degree in business, Engineering or related field8–12+ years in program management, consulting or operations leadership

Skills

Experience in multi-country environments (EMEA preferred) and service delivery organizationsExperience in budget management, governance, and stakeholder engagementProven track record managing complex, cross-functional programsAdvanced program and project management expertise (PMO, Agile/Waterfall)Strong strategic thinking and execution capabilityExcellent stakeholder management and influencing skillsAbility to translate business problems into structured programsAnalytical mindset with data-driven decision-makingStrong communication and leadership skills

We Offer

Competitive benefits package Challenging projects in dynamic collaborative team Learning & Development - We invest in our employees for the long term – not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University Wellness - Wellness at Eaton is more than a program, it’s about changing the environment by offering At Eaton, promoting gender equality is central to our vision of creating a truly diverse and inclusive business where everyone matters, and everyone belongs. Eaton employees are participating in our Flexible Work Solutions program Great promotional opportunities – Eaton encourages internal promotion, whenever possible

All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates’ privacy rights and data security will be protected in accordance with applicable laws.

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.