ServiceNow CRM Architect

For our client, a leading strategic ServiceNow partner, we are looking for experienced ServiceNow CRM Architects, Senior Consultants and CRM Specialists to join their growing international team.Our client is very well positioned within the ServiceNow ecosystem and is recognised as a leading partner in the CRM across international markets. They work with organisations on complex customer transformation initiatives, supporting them in the design and implementation of modern and innovative ServiceNow CRM solutions. We are particularly interested in speaking with experienced professionals who combine strong ServiceNow and CRM expertise with a strategic, consulting-oriented and customer-focused mindset. Your ResponsibilitiesDepending on your background and area of expertise, your responsibilities may include:Designing and developing ServiceNow CRM solutions and architecturesTaking a leading role in the architecture, implementation and further development of ServiceNow CRM platformsAdvising customers on the optimisation and digitalisation of their customer processes and customer experienceTranslating complex business and customer requirements into scalable technical solutionsDesigning innovative solutions across CRM and customer service environmentsWorking closely with customers, business stakeholders and technical teamsContributing your expertise to complex customer transformation and digitalisation projectsActing as a trusted advisor and supporting customers throughout the project lifecycle Your ProfileWe are interested in candidates with a strong background in ServiceNow and CRM, ideally with experience in one or more of the following areas:Several years of experience working with ServiceNowStrong experience in ServiceNow CRM, Customer Service Management or other customer-focused ServiceNow solutionsExperience as a ServiceNow Architect, Technical Architect, Solution Architect or Senior ConsultantStrong understanding of CRM processes, customer journeys and customer experienceExperience designing and implementing complex and scalable platform solutionsThe ability to understand customer requirements and translate them into effective technical solutionsStrong consulting, communication and stakeholder management skillsExperience working with complex customer or international environments would be an advantage LanguagesWe are particularly interested in candidates with either:German and English, orFrench and English Location & Working ModelWe are open to candidates based in:SwitzerlandGermanyFranceUnited KingdomIrelandUnited States Working ModelFully remote Employment OptionsWe are open to speaking with candidates interested in:Permanent employmentContracting / freelance opportunities Interested in this opportunity? We look forward to receiving your application!