Stock Support, Stockholm Fashion Boutique
Chanel Sweden is currently looking for a Stock Support.
The role of Stock Support is to maximize all sales opportunities whilst maintaining the CHANEL standards in all areas. To create strong client experience by ensuring excellent client service, product care, and teamwork at all times. To have an entrepreneurial spirit and be a brand ambassador of the highest order in addition to a passion for client service and fashion.
This is a full-time position in a dynamic and inspiring environment with high ambitions and great courage. The position is based in the CHANEL Fashion Boutique in Sweden and reports hierarchically to the Stock Manager, Stockholm.
Dutiies And Responsibilities
Organize and maintain stock in line with CHANEL expectations
Be responsible for receiving and transferring stocks and repair items to/from Warehouse in an organized & timely mannerReporting all defective goods in the Boutique location and liaison with Boutique TeamMaintain items in the stockroom, ensure they are kept in a safe, clean and organized mannerEnsure the efficient and accurate price-tagging of merchandise is doneParticipate in the daily & monthly stock takes in the Boutique. Check and verify stock discrepancies.Maintain accurate record of Boutique inventoryAble to wrap all items once the sales are closed by Fashion AdvisorMaintain a clean and orderly wrapping area at all timesAnalyzing stock levels, sell through and slow sellers and following up with management.Manage special ordersManage the reservation according to procedure
Providing After-Sales service
Responding to incoming phone calls and emails received from CHANEL Clients regarding product requests, after-sales service, complaints, store hours, brand information and repair follow-upsEnsuring that customers’ needs and concerns are addressed efficiently and in a within a timely mannerFollowing up on all assigned Client Service & After Sales Cases until the matter is closedAssisting the manager in the reporting of quality cases and general administration tasks;Working alongside the Fashion After Sales Team to coordinate repairs for clients. This includes coordinating the transfers to and from the external vendors and returning repaired items back to the boutiqueConducting a repair follow up process for outstanding repairs and maintaining regular contact with Boutique staff and clients
Support the boutique team
Assisting floor staff on a day-to-day basis with any stock issues, running stock to the floor and stock replenishmentWork with the boutique team to coordinate stock rotation processesWork with management and boutique team on all stock takes and cycle count processesAssist with clients on the shop floor and support the development of customer relationships, converting walk-in traffic to clients and brand ambassadors by being a part of creating energy, excitement and desire around the product and brandKeep Fashion Advisors informed as to the status of their customers’ repair items – outgoing repairs, repair status update, completed repairs, spare parts order arrival etc.Build positive team relationships throughout the boutique to inspire trust and teamwork
You Are Energized By
The history and heritage of The House of CHANELBeing truly service minded and a part of a team effortUtilizing your service expertise to inspire others and seeing your contribution as a vital part of the Boutiques successContributing to fostering a meaningful client experience centered around a high level of serviceWork effectively and efficiently within the team, sharing ideas and contributing to a positive morale
Position Requirements
Minimum 2-3 years of related experience, preferably within a similar role in the luxury or high-end fashion retail industrySelf-driven, positive and independent person.Superior structure, organization skills and attention to detail with high level accuracy and efficiency.Ability to adapt to a changing environment and to cope with the urgency and the search for quick solutions.Willing to work retail hours, including some weekends when needed and asked for by Management.Physical requirements: able to bend, climb ladders, lift and move boxes up to 15kg and from time to time up to 25 kg.High degree of ethics and obsession with customer service and satisfaction.Fluent in Swedish and English, additional languages are a merit.
We are offering
Work at one of the world's leading luxury brandsA unique workplace where you become part of a diverse and dynamic team
If the description above fits you, then you might be the one we are looking for. Please don't hesitate to apply by submitting CV and Cover Letter where you describe why you are the right person for the position, and why you choose to apply with us.
We look forward to receiving your application!
Become part of the world’s most inspiring luxury brand
“If you’re born without wings, don’t do anything to stop them from growing.”
Gabrielle Chanel
CHANEL is an independent company that believes in the freedom of creation, cultivates human potential and acts to have a positive impact in the world. We value the individual talents and unique perspectives of each employee and endeavor to foster an environment in which we achieve engagement and best performance by building on our differences. Inspired by our founder, Gabrielle Chanel, who constantly pushed boundaries in her personal and professional life, there is no one way forward at CHANEL. CHANEL offers a unique work environment where you are encouraged to better understand the brand, the business, and your motivation. At CHANEL, the foundation of success starts with the employees who defend the values of excellence, creativity, style, and modernity that ensured the originality of Coco Chanel in her time and continue to do so today. CHANEL is a leading luxury goods brand supporting three key businesses: Fashion; Watches and Fine Jewelry; Fragrance and Beauty. Read more on www.chanel.com.