STORE MANAGER

As a Louis Vuitton Store Manager, you will be an ambassador of the Brand. You will lead and develop the store team through inspiring hands-on management and coaching. You will manage and coach your team into building sustainable Client relationships, ensuring that every Client is treated according to the Louis Vuitton promise. You will strive to identify business opportunities and implement the related actions in order to ensure the achievement of your store’s goals. You will be directly accountable for developing the business and monitoring your store’s operations and budget.

Job responsibilities

Team management and Development

Develop managers to ensure the teams deliver the Louis Vuitton Promise to every ClientIdentify, recruit and develop talents to secure succession plans for key positionsTranslate strategic and business goals into individuals actions and objectivesSet team and individual targets & monitor performancesManage and motivate the team to drive the business: create a positive work environment, empower the team, encourage innovative solutionsEnsure all human resources policies and procedures are implemented, resolving all staff issues as appropriate

Client and Business Development

Optimize the store's commercial performanceLead and develop the business of the store, by cultivating a comprehensive and strategic understanding of it and relating to all relevant stakeholdersMaximize the potential of all product categories and universes in storeBuild and develop clientele loyalty, including planning and delivering of CRM events and initiativesEstablish a Client-centric mindset in store to ensure the highest level of customer experience and achieve Client repurchase objectivesBe the voice of the store in your country by understanding business and local market to suggest actions and recommendationsAct as a Louis Vuitton ambassador in your local market, by proactively representing the Brand in relevant local activities (networking, PR)Be aware of the competitive landscape and market trends

Store Operations

Lead the management of the store, ensuring daily operations and functions are carried out in line with company proceduresEnsure policies, standards and Louis Vuitton procedures are implemented and maintainedIdentify and implement plans to deliver efficiency and productivity improvements in all areas of store operationsMonitor store controllable expenses, supervise loss, asset protection and risk management (cost control & budget)Oversee store security and health and safety mattersManage external supplier relationship and contractsFloor ManagementLead by example on the floor, understand the Clients’ needs, identify potential areas of improvement and cultivate a feel for the market trendsEnsure business opportunities are maximized through efficient sales floor management, being a visible presenceProvide consistent and qualitative feedback, coach the team on the spotRepresent the brand in public/store events and activities, to promote Louis Vuitton image, brand and products

Profile

You are a commercially sharp, people-first retail leader who knows how to build performance cultures and get results. You have operated at pace, managed meaningful P&L responsibility, and led teams through both challenge and growth. You master the following skills:

Exceptional high standards, knowledge/ understanding of the luxury sector and LVMH’s imageProactive, results-driven individual, demonstrating initiative and commercial creativityStrong communication, social and Networking SkillsManagement and Leadership Skills - ability to lead and coach a teamGood reporting and analytical skillsAutonomous, self-motivated, able to be flexibleStrong command of English and Swedish

Reference LVM34141