Support / implementations tekniker

Join our dynamic team at Halon! It's not every day you change your email infrastructure. That's why it is important that your vendor meets your every need and can be trusted. With Halon, you get leading email infrastructure solutions, plus the best team in the space of email. At Halon, our mission is straightforward, yet powerful and complex: empower businesses through Dynamic Email Operations™️. In an era where email is still the most important communications channel for business success, we provide fully-secure solutions that power innovation with flexibility, scalability and control. We are looking for an Software Support Engineer with strong coding skills to join our Support and customer Experience team in Sweden. This is a hands-on, customer-facing engineering role focused on support, implementation, troubleshooting, and technical advisory work.If you have strong, hands-on experience with email systems, love writing code, feel at home in complex Linux environments, and put customers at the center of your work, we would love to hear from you. What you’ll do Work directly with customers throughout onboarding, implementation, and post-deployment phases, including ongoing advice and supportDesign and implement customer-specific configurations using the Halon Scripting Language (HSL, https://docs.halon.io/hsl)Translate existing email setups and configurations into Halon-based solutionsTroubleshoot complex production environments involving email flows, Linux systems, containers, and networkingAct as a trusted technical advisor for customers via Slack, a support ticketing system, and technical calls You have a service oriented mindset and you appreciate regularly switching between coding, debugging, architectural discussions, and hands-on problem solving, both on your own and as part of a larger team. What you bring Strong technical foundation Solid programming or scripting experience (e.g. Python, Perl, PHP)Deep experience working with Linux in complex production environmentsContainers: Docker, strong Kubernetes and Helm experience is highly valuedConfiguration and automation tools such as Ansible, Chef, or PuppetGit, YAML/JSON, REST APIsExperience with Elasticsearch/Kibana or similar observability stacksFamiliarity with storage systems used in production environments Strong plus Solid understanding of email infrastructure and protocols, including SMTP, DNS, SPF, DKIM, and DMARCExperience with email products such as PowerMTA, Momentum, Postfix, or similar Mindset & way of working You have a clients-first mindset and enjoy working directly with customers on complex technical challenges and take pride in helping them succeed in productionYou are analytical, curious, and enjoy diving deep into complex systems and edge casesYou care deeply about quality, reliability, and correctness in what you deliverYou communicate clearly and collaborate well with both customers and internal teams What we offer When you join Halon, you don’t just join a company, you also join a team with a clear vision and mission. If a journey is what you are after, we will be with you all the way. This role offers a plethora of exciting tasks and a fast learning and development track. As Halon continues to grow, so can you. Bring the ambition and the drive to move forward, and you’ll find plenty of opportunities to take on new challenges, grow your responsibilities, and shape your career with us. Ready to dive further down into the technical domain of email and become a one-in-a-million expert in the field? Join us at Halon, where your skills and passion will contribute to a secure and trusted email industry!