Support & Maintenance Account Manager

Build lasting partnerships with our long-term customers Visy specializes in modern gate automation and AI-based vehicle and cargo marking recognition systems. Every day, our systems help keep traffic flowing smoothly and securely at ports, terminals, and industrial sites worldwide.Many of our customers have relied on our systems for a decade or more, and we continue to invest in and care about these long-term relationships. Now, we are growing our team with a customer service- and sales-oriented professional. Join the global team of People with Vision – Support & Maintenance Account Manager We are hiring a Support & Maintenance Account Manager to take ownership of our customer relationships and the service agreements behind them.This is a new role with a clear mandate: provide excellent customer service, be the commercial partner our existing customers deal with, keep the service agreement portfolio in excellent shape, and turn regular customer dialogue into upgrades, extensions and long-term partnerships. What you'll doOwn the S&M contract portfolioTake charge of our support and maintenance agreements end to end, from renewal cycles to terms and documentationKeep the portfolio consistent and current: aligned terms, up-to-date pricing and indexation, clean recordsLead renewal and pricing negotiations with customers Grow the installed baseBuild regular, planned contact with existing customersIdentify and propose system updates, extensions, capacity additions and new modules, the next natural step for each siteWork with our product and delivery teams to package aftermarket offerings and service levels into something clear and sellable Be the commercial face of serviceAct as the named commercial contact for existing customers, working alongside our Support & Maintenance team lead, who runs the technical delivery sideKeep account plans, pipeline and activity current in HubSpotHand over cleanly to project sales when an opportunity grows beyond aftermarket scope What we're looking forEssentialAbility to negotiate commercial contractsGenuine ease with technical products — you don't need to be an engineer, but you should enjoy understanding how a system works and explaining its valueSelf-starter mentality: this role is about creating activity, not processing inbound requestsFluent Finnish and EnglishWillingness to travel occasionally to customer sitesExcellent customer service skills Nice to haveExperience in B2B account management, service sales, inside sales or contract management, ideally with recurring-revenue or service agreementsExperience with SaaS or service agreement models, price indexation and renewal cyclesFamiliarity with legal and regulatory compliance requirements relating to servicesExperience working with a CRM as a discipline rather than an obligationBackground in ports, terminals, logistics, transport or industrial automation What we offerA role with a clear, measurable purpose and visible impact on company results — you'll see what you buildAn established customer base to work with from day one, not a cold startA compact organization where decisions happen quickly and you'll work directly with the Support & Maintenance team lead, the sales director and CEOCompetitive salaryOffice in central Tampere, with flexibility for hybrid working About VisyFounded in 1994, Visy is a Finnish technology company specializing in access control, OCR, AI, and deep learning systems for ports, terminals, and industrial facilities. Our solutions are in daily use with leading terminal operators and logistics providers worldwide. Our team brings together software developers, AI engineers, project professionals, and business talents – all sharing a passion for pushing our technology further and making it deliver excellent, dependable results. We believe in giving our people real responsibility, room to grow, and a team that genuinely has each other’s back. Headquartered in Tampere, Finland, we operate with a global footprint and have close colleagues in the US, UK, The Netherlands, Lithuania, and Sweden.