Technical Product Manager (AI)

Are you someone who enjoys turning real customer problems into clear, well-defined product requirements? Nice to meet you! I'm Milja Valentine, a Senior Talent Partner at LeadDesk. Together with Mikko Räty, our Head of Product, we are now looking for a Technical Product Manager (AI) to join our growing AI product team in Helsinki. AI is one of LeadDesk's biggest growth areas right now, and this role sits right at the centre of it. You'll be the operational engine of our continuous discovery process, working closely with Sales, Customer Success and R&D to turn real customer needs into modern, agentic workflows, including the voice bots and AI assistants that support our customers' agents. This role complements our Commercial AI Product Manager, who owns AI product strategy, pricing and packaging. You'll focus on translating validated customer needs into requirements, steering technical feasibility with R&D, and driving hands-on product discovery and demos. What's in it for you A central role in one of LeadDesk's most strategically important areas, with real ownership of the AI product discovery process from day oneWork across multiple products and product lines, shaping requirements for genuinely modern AI architecture: MCP, RAG, vector databases, agent state management and real-time event infrastructureClose collaboration with R&D, Sales, Customer Success and enterprise customers, plus regular opportunities to present and demo what you're buildingExperience a truly international work environment, collaborating with talented colleagues from 23 nationalities across 7 countries in a multicultural and diverse settingFlexible and hybrid. Enjoy work life balance with flexible hours and a hybrid model, 3 days a week at our HQ Helsinki office in KallioWe enjoy spending time together through company events and team activities. Benefits include lunch, culture, sports and wellbeing benefits. What you can expect as a Technical Product Manager (AI) at LeadDesk Leading continuous, structured discovery with customers and cross-functional teams (Sales, CS, R&D) to identify real Jobs-to-be-Done, through interviews, validation, and User Story Mapping before R&D writes production codeTranslating validated customer needs into clear product requirements, user stories, acceptance criteria, and non-functional requirements that R&D can build on with confidenceDriving UX and workflow design together with designers and engineers, so solutions stay intuitive, scalable, and grounded in real customer workflowsOwning backlog prioritisation across multiple products and product lines, balancing customer value, technical debt, bugs, and strategic developmentCollaborating with engineering to track and optimise token economics at a per-customer level to protect profit marginsSupporting testing, release planning, and go-to-production decisions with informed trade-off recommendationsLeading live product demonstrations and MVP demos for enterprise clients, internal stakeholders, and webinars, translating complex AI concepts into clear business value stories What success looks like in this role in the first 6 months and beyond You have a clear picture of the AI development roadmap and how your work fits into itYou're driving things forward with the development team and are known as the person people turn to internally on AI product questionsYou're prioritising the backlog together with the team, grounded in validated customer needsYou've built a solid conceptual understanding of our AI architecture, including MCP, RAG and agent state management, well enough to challenge and support engineering This is where the match happensMust-haves At least a few years' experience in a similar technical product management roleFluent and articulate in English, both spoken and writtenComfortable leading technical workshops, customer interviews, and demos, and translating technical AI and API concepts into business-relevant languageExperience with Continuous Discovery, JTBD methodology, workflow mapping, and customer validation frameworksUnderstanding of embedded and Zero-UI UX thinkingConceptual understanding of MCP, RAG, vector databases, agent state management, and agentic, API-first architectures, including system prompting and AI evaluation frameworksFamiliarity with token economics, latency considerations, and usage analyticsAbility to challenge and guide engineering teams on modern AI and API architecture, without needing to write code yourself Nice-to-haves Experience working in a scale-up or fast-growing SaaS/tech companyExperience with contact centre, telecom, or other voice-first productsFluency in any additional European language (e.g., Finnish, Swedish, Norwegian, Danish, Dutch, German, Spanish) Practicalities Location: Helsinki HQ (hybrid work model)Work permit in Finland: RequiredStart date: Around the turn of the year/ January 2027Employment: Full-time, permanentCompensation: €5,000 to €8,000 per month, plus potentially including a personal bonus component What's next? Submit your application by 8.10.2026. We're reviewing applications continuously, so don't wait too long! If you have questions, please contact Milja Valentine from the Talent team, milja.valentine(at)leaddesk.com. About LeadDesk At LeadDesk, our purpose is to simplify human connections between organisations and people across Europe. Our AI-powered cloud platform is a single solution for outbound sales, inbound sales, and customer service, enabling hundreds of millions of customer interactions every year. When it comes to our employees, we believe that each of us is a Leader. Someone with a lot of ambition, drive, and readiness to take (and receive!) ownership from day 1. You're now part of an exciting journey, helping LeadDesk become Europe's most trusted AI-driven, voice-first customer interaction platform. We welcome people from all backgrounds and walks of life. Our people represent a wide range of cultures, nationalities, and perspectives. We hire based on skills and potential, and we're committed to providing equal opportunity for all applicants.