Technical Service Engineer （ Renewable Energy）

The ideal candidate will be responsible for configuring and troubleshooting our product to resolve our customers' technical issues. You will support the customer by acting as the liaison between the customer and other internal teams. Your ability to work in a complex networking environment will also make you an ideal candidate.

ResponsibilitieResponsible for overseas energy storage and wind power product technical support, including on-site and remote technical support, as well as supporting product commissioning, maintenance, transformation, fault handling, and testing to ensure the stable operation of equipment.Manage overseas spare parts, with a primary focus on the European market. Take charge of on-site spare parts management and tracking of assigned spare parts to guarantee that on-site spare parts can maintain the normal operation of wind turbines or PCS.Conduct overseas customer training. Guide customers to handle simple faults independently, and provide basic training to on-site customers based on product working principles, distribution diagrams, and user manuals.Support overseas after-market expansion. Collaborate with the overseas business development department to carry out product promotion and provide technical support during the process. Maintain on-site customer relationships, communicate with on-site customers normally, and organize and provide feedback on customer opinions. .QualificationMajor in Electrical Engineering, Mechanical Engineering, Renewable Energy, or other related fields. Relevant working experience in the wind power industry is preferredProficient in English, with excellent oral and written communication skills. Ability to independently communicate with overseas customers and handle technical documents in English.Familiar with wind power product technology, including product working principles, distribution diagrams, and user manuals. Capable of independently completing on-site and remote technical support for wind power products.Spare parts management awareness and experience, familiar with inventory management processes, are preferred. Have a basic understanding of the Indian market or overseas market operation rules.Strong problem-solving ability, good customer relationship management skills, and the ability to adapt to occasional overseas business trips.Compliant with company and department regulations, and able to report for work on time.