Customer Engineer Thermal Finland Travel
Job Description
Cooling Technician / Kylmäteknikko
Location: Finland – Field based with regular travel across Finland and the wider Nordics region. Overnight stays expected at least 50% of the time.
Schedule: Full-time, with participation in a 24/7 on call rotation. After-hours and weekend work may be required at short notice.
Who are we?
At Vertiv, we’re on a mission to power the people and technologies that keep the world connected. From data centres and telecom networks to industrial facilities, our solutions ensure critical infrastructure stays online — always. With operations in nearly 70 countries and over $6.9 billion in revenue, Vertiv combines the strength of a global organisation with the pace and innovation of a fast growing technology leader.
Want to work with critical infrastructure and the cooling technology of the future?
We’re looking for a skilled cooling technician with a background in HVAC, refrigeration, cooling, or thermal management to join our service team in Finland. You’ll be responsible for commissioning, maintenance, component replacements, and emergency repairs of Vertiv’s thermal management products as well as other contracted systems. A key part of the role is providing technical support to customers and internally, while building and maintaining excellent relationships with customers, sales managers, distributors, and other stakeholders.
This is an exciting opportunity for someone who wants a varied, field based technical role with modern technology and strong development opportunities in an international company.
What You’ll Be Doing
Your day to day will involve responding professionally and efficiently to all assigned service calls, performing planned maintenance, commissioning, and repairs to a high standard. You’ll coordinate with back office and scheduling teams to plan, update, and close work orders, and complete all job documentation accurately and on time. You’ll provide technical support and guidance on complex issues, build strong relationships with customers and internal stakeholders, and report potential sales or service leads to the relevant department. You’ll maintain your company vehicle, tools, and equipment in proper condition, and ensure all activities comply with ISO 9001, ISO 14001, ISO 45001, Vertiv processes, and applicable Finnish legislation.
What We’re Looking For
Tukes approved refrigeration qualification (pätevyystodistus kylmäalalla) or equivalent (mandatory)Preferably 5 years’ experience in a technical service environment working with thermal equipment (HVAC, refrigeration, cooling, chillers, or similar)Previous field service experienceExcellent customer service and communication skillsStrong computer literacy (Microsoft Word, Excel, Outlook)Self starter with strong organisational and time management abilitiesAbility to work independently and under pressureClean, valid driving licenceFluent Finnish and English skills, both spoken and written
Nice to have
Data centre experienceFamiliarity with control systems or BMSExperience working across multiple Nordic countries
What’s In It For You
Competitive base salaryCompany car and fuel card25 vacation days, plus 10 bridge daysAnnual wellness allowanceDoctors expenses claimed backSubsidised lunchesFlexible work options when not on client siteAll expenses coveredDaily allowancesOvertime and on call payCareer progressionTravel opportunities across the Nordics and EMEA
Our Core Principles
The successful candidate will embrace Vertiv’s Core Principles & Behaviors to help deliver our strategic priorities.
SafetyIntegrityRespectTeamworkDiversity & Inclusion
Vertiv is an Equal Opportunity Employer and is committed to creating an inclusive environment for all employees.
About The Team
Work Authorization
No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.
Equal Opportunity Employer
We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.