Customer Experience Specialist

📌 Overview Ready to grow beyond traditional customer support? Clipboard is hiring Worker Operations Customer Experience Specialists to support more than 400,000+ professionals using our platform. You’ll solve real-time issues across chat, voice, and email while building deep operational experience in a fast-moving environment. We’re looking for proactive problem-solvers who communicate clearly, think critically, and stay composed under pressure. Many of our leaders started in this role, and we’re committed to growing talent from within. You can learn more about our operations team on our candidate hub. What You’ll DoDeliver fast, accurate, and empathetic support across chat, voice, and emailResolve shift, payment, onboarding, and platform-related issues in real timeInvestigate cases using tools like Zendesk and Salesforce while maintaining clear and accurate documentationTroubleshoot issues independently, applying sound judgment before escalatingPersonalize communication while maintaining a confident, professional, and helpful toneIdentify recurring issues, workflow gaps, and operational pain points to improve the worker experienceGuide new professionals through onboarding and help them quickly build confidence using the platformUphold our values such as unreasonably fast, ownership, and uncomfortably high standards in every interaction Who We’re Looking ForFluent, professional-level English communication skills, both written and verbalStrong customer service instincts and the ability to communicate clearly, empathetically, and professionallyComfortable learning new tools, systems, and workflows quicklyThrives in fast-paced, high-ownership environments where priorities can shift quicklyProactive problem-solver who takes initiative without waiting for directionStrong attention to detail and ability to stay composed under pressureCollaborative teammate who communicates clearly and contributes positively to team performanceComfortable working across chat, voice, and email channels Hiring ProcessApplication Review + Skills AssessmentCase StudyHiring Manager Interview (Role Play)Interview with Head of Worker Support Important Note: Clipboard operates 24/7. Team members work 5 days within a 7-day schedule, including both Saturday and Sunday availability. Shifts are assigned based on business needs.