Customer Operations Executive - Finnish Market

At Liberis, our mission is to empower small and medium-sized businesses by removing finance as a friction to growth, delivering contextual, embedded financial solutions to support merchants at every stage of their business lifecycle.

The role

Customer Operations sits at the heart of Liberis. We own the merchant journey from onboarding through to in-life support and play a key role in scaling our business across the Nordic markets.

We’re looking for a bilingual (Finnish and English) Customer Operations Executive to join our growing Nordics team. This is an excellent opportunity for a graduate or early-career professional to build experience in FinTech, payments and customer operations within a fast-growing international business.

Be the main point of contact for our merchants across the Nordic marketsOwn customer queries end-to-end via phone, email and live chatInvestigate and resolve payment-related issuesSupport our partners with day-to-day operational queries and ensure a smooth experience across the merchant journeyWork closely with Sales, Underwriting, Collections and other teamsShare customer feedback to help improve our product and processes

What We Are Looking For

Fluent Finnish and English (our office language is English); Swedish and/or Danish would be a plusStrong communication and problem-solving skillsInterest in fintech or financial servicesOrganised, adaptable and eager to learn

What happens next?

Think this sounds like the right next move for you? Or if you’re not completely confident that you fit our exact criteria, apply anyway and we can arrange a call to see if the role is fit for you. Humility is a wonderful thing, and we are interested in hearing about what you can add to Liberis!