Customer Success Manager

About the Company Evam builds mission-critical technology for the people who keep society safe. Our software is used by police, ambulance, fire & rescue, and other public safety organisations to manage complex, time-critical operations. Every day, Evam supports first responders handling hundreds of thousands of life-threatening incidents. We currently serve customers across the Nordics and the United Kingdom and have achieved 200%+ annual growth for the past three years. About the Role To support our continued expansion, we are now looking for a Customer Success Manager. This is a role for someone who wants to manage complex projects, work closely with customers, and ensure that mission-critical software is successfully implemented in real-world public safety operations. Prior experience in the public safety industry is not a requirement, but experience from complex software implementation projects is important. Responsibilities Lead and coordinate customer implementation projects from project start to go-liveManage project plans, timelines, activities, risks, and dependenciesWork closely with customers to understand their operational needs, technical environment, and implementation requirementsCoordinate internal technical teams, external partners, and customer stakeholdersCoordinate technical integrations with CAD systems, communication platforms, mapping services, and other third-party systemsEnsure that testing, acceptance, training, and go-live activities are planned and executed properlyOwn the post-go-live relationship: drive adoption, monitor usage and customer health, and make sure customers keep getting value from the solutionAct as the customer's main point of contact after launch, running regular check-ins and identifying risks of churn or dissatisfaction before they escalateSpot and help develop expansion opportunities within existing accounts, working closely with sales Qualifications At least 5 years of experience from similar roles, such as Customer Success Manager, Implementation Specialist, Technical Project Manager, Solution Consultant, Customer Delivery Manager, or similarA higher education degree, preferably in engineering, computer science, information systems, or a related field Required Skills Proven ability to manage complex customer implementation projectsStrong customer communication skills and the ability to build trust with different stakeholdersStrong technical understanding of software integrations, APIs, system configuration, and technical delivery processesStrong project coordination skills and the ability to manage timelines, risks, dependencies, and stakeholdersHigh ownership, accountability, and a strong drive to move projects forwardAbility to work closely with developers, product teams, sales, support, and customer organisationsExcellent communication skills in Swedish and English Preferred Skills Experience in the public safety industry is a plus