Customer Success Manager

Miramis is seeking an ambitious and driven Customer Success Manager to join our growing commercial team. This role is ideal for someone with at least 3+ years of experience in B2B Customer Success who is ready to take ownership of a portfolio of enterprise customers and drive measurable business outcomes.

As a CSM at Miramis, you will play a key role in supporting our growing customer base by building strong relationships, understanding customer needs, and ensuring long-term success with the Miramis platform. You will manage the full customer lifecycle - from onboarding and adoption to renewal and expansion - and work proactively to maximize customer value, drive commercial growth, and protect against churn.

This role requires a high level of ownership, strong commercial acumen, and the ability to engage with senior stakeholders across multiple teams and functions.

Experience in the legal field is a strong plus, but not a requirement.

This position reports directly to the Director of Customer & Strategy and offers significant opportunities for professional development within a fast-paced, expanding company working with enterprise customers.

Key Responsibilities

Act as a trusted advisor for customers, driving adoption and clearly articulating the value of MiramisOwn the end-to-end customer lifecycle, including onboarding, adoption, renewal strategy, and long-term relationship managementProject manage customer onboarding, including leading structured rollout initiatives across teams and departmentsIdentify and drive commercial opportunities within customer accounts, including expansion to new teams, increased usage, and additional functionalityOwn renewal and expansionProactively identify risks and take action to protect against churn and ensure long-term retentionEducate and train customers on the Miramis platform, workflows, and best practices to ensure successful adoption and value realizationPartner with internal stakeholders to align account activities with the customer's business objectives and strategyMaintain strong organization across your customer portfolio, prioritizing effectively and managing multiple engagements in parallelMonitor and analyze customer engagement and usage trends, providing actionable recommendations

3+ years of experience in Customer Success, Account Management, or a similar customer-facing role within a B2B SaaS environmentProven experience driving customer retention, managing renewals, and identifying and closing expansion opportunitiesExperience managing complex customer relationships, preferably within enterprise or mid-market organizationsStrong commercial mindset and confidence in leading customer conversations around value, growth, and long-term partnershipsDemonstrated ability to lead onboarding or implementation projects involving multiple stakeholdersStrong stakeholder management skills, with the ability to engage senior decision-makersStructured and proactive working style, with strong organizational and prioritization skillsExperience working cross-functionally with Sales, Product, and Support teamsFluent in Swedish and English, both written and spoken (required)

Experience in legal tech, contract management, or working closely with legal, procurement, or similar functions is considered a strong advantage, but not a requirement.

Key Competencies

Ownership and Accountability: Takes full responsibility for customer outcomes and follows through on commitmentsCommercial Mindset: Comfortable driving revenue growth and handling commercial discussionsChurn Prevention Focus: Proactively identifies risks and acts early to secure retentionEnterprise Orientation: Able to navigate complex organizations and multiple stakeholdersStructured and Proactive: Plans ahead, prioritizes effectively, and drives progress independentlyStrong Communicator: Builds trust through clear, confident, and professional communication

Location

Stockholm office

About Miramis

Miramis is an AI-native, agentic Contract Lifecycle Management (CLM) platform that manages the full contract lifecycle - from creation and collaboration to signing, storage, and tracking. We turn the system of record into a system of action, connecting every team, tool, and step in one intuitive flow. We help organizations streamline contract workflows, increase efficiency, and gain full visibility and control over their agreements.

Headquartered in Stockholm, Miramis is growing rapidly as more companies modernize how they manage contracts and workflows.

Join us at Miramis and be part of building the future of contract management.

Miramis Technologies helps companies solve their everyday legal needs - empowering every team in the organisation to create contracts and manage legal with efficiency, ease and confidence. Miramis is transforming legal for businesses; turning it from a business blocker into a business enabler - with the end goal of giving every company in the world legal peace of mind.