Customer Success Manager

Validio is the agentic data management platform that automates data quality, lineage, and cataloging — so enterprises can finally trust the data behind their analytics, AI, and reporting. As a Customer Success Manager, you own what comes after the signature — the part where that trust is actually earned. You'll own a portfolio of global enterprise customers from onboarding to renewal: getting them live, uncovering the next use case, and turning early adopters into the references that grow with us. As an early member of the team, you'll build the playbook while you're running it. What you'll doOwn post-sale relationships end to end across a portfolio of leading global enterprisesLead onboarding and implementation, and get customers to value from day oneDrive adoption through proactive check-ins, enablement sessions, and hands-on problem solvingAct as a strategic advisor — learn each customer's environment deeply and uncover the next use casePartner with Sales on renewals and expansion, backed by real understanding of where the value sitsBe the voice of the customer to Product and Engineering, and shape the roadmap with what you hearBuild and refine our Customer Success playbook as we scale What you'll bring5+ years in Customer Success, solutions engineering, or similar enterprise-facing roles, managing senior and technical stakeholdersThe range to move from a leadership conversation to a product demo to hands-on implementation in the same weekStrong project management instincts, and a record of driving complex cross-functional work to doneA commercial instinct for retention and expansion, and the ownership to act without being told howExcellent communication in English, and the empathy to read a room and adjust Bonus points forFluency with the modern data stack (e.g. Snowflake, BigQuery, Databricks, Looker, Tableau) and SQLBuilding a Customer Success motion from an early stage Why ValidioFounded in Sweden in 2019, we're trusted by data-driven enterprises like Nordea, Canva, and Truecaller. Data quality is becoming the foundation everything else — analytics, AI, agents — is built on, and we're defining that category. You'll own the relationships that turn our earliest enterprise customers into the proof. Come as you are. We hire for what you'll build with us, and we welcome applicants of every background.