Customer Support Expert - Fully Remote | Upto $160/hr
About The Job
Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark, General Catalyst, Peter Thiel, Adam D'Angelo, Larry Summers, and Jack Dorsey.
Position: Customer Support / Success Professionals
Type: Contract
Compensation: $80–$160/hour
Location: Remote
Role Responsibilities
Review and assess domain-specific documents to ensure quality, accuracy, and relevance.Provide structured feedback to improve document standards and evaluation processes.Collaborate with teams to enhance service delivery and customer success strategies.Utilize strong analytical skills to contribute to high-impact evaluation projects.Work independently and asynchronously to meet project deadlines.
Qualifications
Must-Have
Bachelor's degree (minimum)2+ years of professional experience in a relevant domainStrong proficiency in Excel, PowerPoint, and WordStrong document analysis and review skillsAttention to detail and ability to follow structured guidelines
Eligibility
Based in the United States, Europe, UK or Canada
Application Process (Takes 20–30 mins to complete)
Upload resumeAI interview based on your resumeSubmit form
Resources & Support
For details about the interview process and platform information, please check: https://talent.docs.mercor.com/welcomeFor any help or support, reach out to: support@mercor.com
PS: Our team reviews applications daily. Please complete your AI interview and application steps to be considered for this opportunity.
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