Delivery Manager

Professional Services Delivery Manager📍 Location: Remote – UK, Poland or Spain preferred (open to wider EMEA)💰 Salary: Up to 120,000 Euros🕒 Type: Permanent We're looking for a Professional Services Delivery Manager to lead a distributed technical team and oversee customer implementation and custom development projects. You’ll act as the bridge between enterprise clients, technical teams and senior stakeholders, ensuring projects are delivered successfully while improving team performance, capacity planning and operational efficiency. What You'll Be DoingLead customer implementation and custom development projectsAct as a trusted technical advisor to enterprise clientsRepresent customer requirements and priorities to senior leadershipManage and develop a distributed team of around 18 technical professionalsSet team objectives and establish a high-performance cultureOversee project scope, timelines, capacity and deliveryPartner with Account Management on SOWs and custom developmentTrack utilisation, delivery, forecasting and customer satisfaction metricsIdentify and manage scope creep, risks and delivery challengesEnsure solutions align with wider product and technology strategyOversee technical tooling, security, privacy and change managementEnsure strong monitoring and observability across delivered solutions What They're Looking For5+ years’ experience in Professional Services, Technical Consulting or Implementation Management within SaaS2+ years’ experience managing technical, client-facing teamsExperience managing distributed teams, ideally across multiple regionsStrong understanding of SaaS architecture and API integrationsExperience with enterprise implementations and client engagementKnowledge of cloud platforms such as AWS, Azure or Google CloudFamiliarity with Snowflake and modern data platformsUnderstanding of identity management and AI technologiesStrong communication skills with the ability to work with technical and non-technical stakeholdersAnalytical and data-driven approachComfortable working in complex, fast-changing environmentsStrong problem-solving skills and a proactive mindset Nice to HaveExperience within the gaming industryCustomer engagement, CRM or support technology experienceBackground in entertainment, dating, creative industries or BPOHands-on technical experience beyond project managementExperience with Agile/Scrum environments Why Join?Lead a significant global technical and professional services functionManage a distributed international teamWork directly with enterprise customers and senior stakeholdersInfluence technology, delivery and operational strategyWork on complex SaaS implementations and custom solutionsRemote-first flexibility across the UK, Poland, Spain and wider EMEAOpportunity to make a significant impact during an important period of business transformation