Desktop Support Engineer

Role: Desktop Support EngineerLocation: Solna, SwedenDuration: Contract / FTELanguage: Swedish (Native / C1 Certified) Key Responsibilities:● Provide first- and second-level support for desktops, laptops, printers, and mobile devices.● Respond to service requests and incidents via the ticketing system, phone, or in-person.● Install, upgrade, and maintain operating systems (Windows/macOS/Linux) and softwareapplications.● Troubleshoot hardware, software, and peripheral issues (e.g., monitors, keyboards, dockingstations).● Set up and configure new employee workstations, including user accounts and permissions.● Maintain asset inventory and ensure accurate documentation of IT equipment.● Assist with onboarding and offboarding of employees from a technical perspective.● Support remote users with VPN, remote desktop, and connectivity issues.● Collaborate with other IT teams on escalated issues and project-related tasks.● Follow security protocols and assist with antivirus, patching, and data protection policies. Preferred Qualifications:● Experience working in macOS or Linux environments.● Relevant IT certifications (e.g., CompTIA A+, Network+, Microsoft Certified: Modern DesktopAdministrator).● Experience with Active Directory, Group Policy, and remote management tools (e.g., SCCM,Intune, JAMF).● Strong knowledge of Windows OS, Office 365, and basic networking concepts.● Familiarity with ticketing systems such as ServiceNow, Zendesk, or JIRA.