EUC Support

Role: EUC Support (Dedicated Engineer)Experience: 1 to 3 YearsSalary - 3,000 USDLocation: Uppsala, SwedenContract - 1 yearGerman Language Required - Working proficiency Job Description: Preferred skills and qualifications: Willingness to travel frequently between supported locationsWindows 11 Autopilot deployment and installationMobile device enrollment and configuration using Microsoft Intune (iPhone and Android)User profile setup according to documented procedures and guidelinesMicrosoft 365 application support (Outlook, Teams, OneDrive, and Office)General IT support with an independent, proactive, and solution-oriented approachHardware installation, configuration, and replacement (laptops, desktops, monitors, docking stations, and peripherals)Software installation, configuration, updates, and troubleshootingBasic network troubleshooting (LAN, Wi-Fi, and VPN)Printer installation, configuration, and troubleshootingDevice enrollment and management using Microsoft IntuneRemote support using remote assistance toolsTicket handling, incident resolution, and documentation using ServiceNowSupport for employee onboarding and offboardingConference room support, including the setup and troubleshooting of audio/video equipment and Microsoft Teams RoomsAssistance with IT infrastructure and deployment projectsFunctional testing and quality assurance following installations and deploymentsEscalation of complex technical issues to second- and third-level supportExcellent customer service and professional end-user communicationAbility to work independently as well as collaboratively within a team