First line support
Sysarb - Pay Transparency Software
First Line Support
About Sysarb
Sysarb is a leading European SaaS company on a mission to make pay fair, transparent, and compliant. Our all-in-one platform helps mid- to large-sized organisations comply with the EU Pay Transparency Directive while reducing HR workload and consultancy costs. With over 600 customers across Europe, we combine powerful software with deep expertise in compensation and pay equity.
The role
As a First Line Support Specialist, you are the first point of contact for our customers and play a key role in delivering a great Sysarb experience. You help users navigate the platform, resolve issues, and ensure they get maximum value from our Structure, Analyze, and Involve modules.
This role is ideal for someone who enjoys helping others, is curious about HR tech and SaaS, and wants to grow within a product-driven, purpose-led company.
What you will do
Act as the first point of contact for customer support inquiries via ticketing system, email and phoneTroubleshoot and resolve common user issues related to system access, data, and functionalityGuide customers in how to use Sysarb’s platform and features in a clear and pedagogical wayEscalate technical or complex cases to second-line support or product teams when neededDocument issues, solutions, and FAQs to improve internal knowledge and self-service materialCollaborate with Customer Success, Product, and Tech teams to continuously improve the customer experience
Who you are
You enjoy helping people and explaining things in a clear, structured wayYou are service-minded, curious, and solution-orientedYou are comfortable working in a digital SaaS environmentYou have good analytical skills and attention to detailYou communicate fluently in Swedish and English (another European language is a plus)
Nice to have
Previous experience in customer support, service desk, or helpdesk (SaaS or HR tech is a plus)Basic understanding of HR systems, payroll, or data-driven toolsExperience working with ticketing systems (e.g. Zendesk, Jira, Freshdesk)
What we offer
A meaningful role in a company that promotes fairness, transparency, and trustExposure to a modern B2B SaaS product used by leading European organisationsA collaborative, friendly, and knowledgeable teamOpportunities to grow into second-line support, customer success, or product-related rolesCompetitive salary and benefits, with flexible and hybrid working options
Interested?
Apply by sending your CV and a short motivation. We look forward to hearing from you!