IT Manager (m/f/d)

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Job Summary

This role manages the day-to-day IT delivery of the “Lean & Operational Excellence Applications” portfolio – one of four application towers within Jabil’s Global Applications organization. The IT Manager reports to the IT Director, Global Applications, and is accountable for keeping approximately 30 applications running well for the sites and functions that use them: incident and service request performance, application lifecycle and releases, compliance, and the quality of work delivered by internal specialists and contracted partner resources.

This is a hands-on management role within a defined portfolio. Enterprise IT strategy, architecture standards and vendor contracts are set elsewhere in the organization; the IT Manager works within them and contributes the tower’s input. The role suits an experienced application delivery, support or implementation lead who wants to own a portfolio end-to-end, or a current IT manager looking for a well-scoped portfolio in a global manufacturing environment. It is not a role that sets enterprise direction or manages managers.

SCOPE AT A GLANCE

Portfolio: approximately 30 Lean & Operational Excellence applications, deployed across Jabil sites

Team: a compact internal team of Technical Application Owners, Product Owners and a solution & intake specialist, plus a similar number of contracted partner resources (scaled up/ down based on delivery demand)

Reports to: IT Director, Global Applications

Peers: three other application tower managers within Global Applications

Essential Duties And Responsibilities

Run day-to-day IT delivery for the applications in the Lean & Operational Excellence tower – incidents, service requests, bug fixes – against agreed service levelsMonitor the tower’s ticket queue and produce the weekly delivery reporting; identify recurring issues and drive them to root-cause resolution rather than repeat reworkOwn change and release coordination for the tower’s applications, minimizing operational disruption and keeping records audit-readyEnsure application stability, performance, availability and compliance in a regulated manufacturing environment (GxP where applicable)Plan and execute application lifecycle work – upgrades, patching, version currency, and retirement of applications that no longer earn their place in the portfolioWork with business stakeholders, Technical Application Owners and Product Owners to capture enhancement demand, size it, and shape it into clearly defined, costed work packagesHand approved demands to the delivery team best suited to the work – internal development teams or contracted partners – and hold them to scope, timeline and qualityTrack the tower’s run costs and contracted service spend against the budget set by the IT Director; flag variances and capacity constraints earlyProvide the cost, effort and dependency inputs needed for business cases prepared by the IT Director or project sponsorsAct as the working-level IT contact for Lean & Operational Excellence applications for site, regional and global process owners, translating between operational excellence language and application deliveryExecute the tower roadmap agreed with the IT Director, global process owners, as well as internal customers and stakeholders, and contribute the tower’s input into itWork within Jabil’s enterprise architecture, security, infrastructure and compliance standards, partnering with those teams on the tower’s applicationsLead, coach and develop the tower’s internal team; set priorities, work schedules and performance expectations, and build the capabilities the portfolio needsManage the day-to-day performance of contracted external resources working on the tower’s applications; escalate commercial and contractual matters to the IT Director and vendor managementSelect, develop and evaluate internal and external personnel to keep the tower properly staffed and skilledDemonstrate a commitment to customer/ business service; anticipate, meet and exceed expectations by solving problems quickly and effectively, making business issues a priorityUnderstand and work within the global IT strategic directionSupport internal and external audits with evidence, corrective actions, and closure of system non-conformancesEnforce and follow all applicable procedures and policies within IT and the companyAdhere to all safety and health rules and regulations associated with this position and as directed by leadershipMay perform other duties and responsibilities as assigned

Job Qualifications & Knowledge Requirements

Hands-on experience running or supporting a portfolio of business applications in a multi-site manufacturing environmentPractical ITIL working knowledge – incident, problem, change and release management as daily practice, and use of globally, regionally or site-defined processesAbility to size and scope enhancement requests: effort, cost, dependencies, and what can safely be deferredExperience working with Lean, continuous improvement or operational excellence processes and the applications that support them (e.g. kaizen and CI tracking, material review, corrective action, shop-floor improvement tooling) is a strong plusFamiliarity with regulated/ GxP environments, validated systems and manufacturing operationsExperience managing contracted or outsourced resources against service levels and statements of work, including a working understanding of software licensing and service contractsPrevious experience in a matrix or shared-service/ CoE structure preferredAbility to work effectively across time zones and under changing priorities and deadlines, including re-sequencing or declining work when capacity is committed

Education & Experience Requirements

Bachelor’s Degree in Computer Science, Information Technology, Engineering or a related field6 to 8 years of experience in IT application delivery, support or implementation in a relevant IT position, including at least 3 years leading a team (direct reports and/ or a delivery team)ITIL Foundation Certification preferredFluent English; additional languages an advantageOr an equivalent combination of education, training or experience

WORKING CONDITIONS

Regular business hours, with occasional out-of-hours involvement for releases, cutovers and major incidents across global time zonesTravel requirements: Domestic and/ or International, up to 20%.

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