IT Support Specialist
Your role
Join our exciting journey and help shape the future of onsite IT support!
We are embarking on an exciting transformation as we bring our local IT support services in-house. This is a unique opportunity to help build a modern, proactive, and business-focused onsite support organization. We're looking for passionate people who are curious, customer-focused, and eager to improve the way we work. If you enjoy innovating, collaborating with great colleagues, and taking action you'll fit right in!
Key Responsibilities And Tasks
User support
Provide onsite and remote support for users in Sickla/Nacka and across the Nordic and Baltic regionHandle regular and advanced/L2 EUC support for incidents and service requests, including prioritization, troubleshooting, escalation and follow-upEnsure support delivery is aligned with agreed processes, SLAs and business prioritiesAct as local specialist and champion for selected areas including but not limited to digital workplace, End User Computing, Microsoft 365, Copilot and NexthinkCreate reusable knowledge articles, guides and training material to strengthen self-service and shift-left support
Stakeholder and supplier collaboration
Act as a practical link between users, business stakeholders, IT suppliers and different Group IT teamsAdvise customers and users on IT needs, standard solutions and best practicesTranslate user pain points and business needs into improvement proposals, service requests or demands
Automation and continuous improvement
Identify, develop, coordinate and/or support automation initiatives that reduce workload, improve quality and speed up service deliveryUse service desk data, digital experience insights and stakeholder input to recommend preventive actions and practical improvements
Compliance and security execution
Execute compliance-related tasks and controls according to Group IT standards and local requirementsDocument activities, promote secure ways of working and escalate risks or deviations through the appropriate channels
Project execution and local implementation
Participate in and execute local, regional and global IT projectsSupport technology deployments, migrations, workplace improvements and service transitionsCoordinate local implementation activities where hands-on presence, user dialogue, documentation or technical verification is needed
To succeed, you will need
Knowledge / Educational Requirements
Relevant IT education, certification or equivalent experience from end-user computing, workplace services or IT supportStrong knowledge of Windows clients, laptops, collaboration tools, SCCM, Autopilot, Intune, peripherals and common workplace technologiesGood understanding of ITSM processes, ITIL methodology, service desk tools, Service Now is an advantage, SLAs and relevant Service Desk KPIsKnowledge of Microsoft 365, modern workplace services and endpoint management. Nexthink, AI-enabled tools, scripting, Power Automate or similar automation capabilities are an advantageFluent English, spoken and written. Local Nordic language is an advantage depending on stakeholder scope
Experience Requirements
Extended experience from L2 IT support, end-user computing or similar roles, preferably in a multinational environmentExperience contributing to IT projects, technology rollouts, compliance activities or continuous improvement initiativesExperience collaborating with internal stakeholders, suppliers and specialist teams across different locations is an advantage
Personality Requirements
Positive and customer-centric mindset with the ability to understand user needs and communicate clearly with technical and non-technical stakeholdersResilient to change and ability to work in a structured, methodical way and prioritize under pressure based on business impact and urgencyProactive and improvement-oriented, with the ability to turn ideas into practical solutionsCollaborative team player with a global mindset and the ability to work across cultures, locations and specialist teams
In return, we offer
Culture of trust and accountabilityLifelong learning and career growthInnovation powered by peopleComprehensive compensation and benefitsHealth and well-being
Job location
Job location
This role requires you to work on-site at our office in Stockholm, Sweden (SE). You will be part of a dynamic team and enjoy the benefits of face-to-face collaboration.
Contact information
Talent Acquisition Team: Marie Martensson
Uniting curious minds
Behind every innovative solution, there are people working together to transform the future. With careers sparked by initiative and lifelong learning, we unite curious minds, and you could be one of them.