IT Support Specialist

Position: Computer User Support Specialists

Type: Contract

Compensation: $30 - $55/hour

Location: Remote

Commitment: 10-40 hrs/week

Role Responsibilities

Diagnose and resolve common and complex hardware, software, and networking issues using industry best practices.Provide guidance on OS support (Windows, MacOS, Linux) and network connectivity, including TCP/IP, VPNs, and DNS-related concerns.Document troubleshooting steps, solutions, and user interactions clearly within a ticket management system.Contribute detailed process insights that enhance future support workflows and training data quality.Collaborate asynchronously and communicate technical concepts effectively through written and verbal channels.Identify patterns in support issues, offering recommendations or process improvements to the project team.

Have strong relevant experience in the domain providing Tier 2/3 IT support.Expertise in diagnosing and resolving hardware and software issues across varied platforms.Strong understanding of networking concepts, including TCP/IP, VPNs, and DNS troubleshooting.Proficiency with ticket management systems and thorough documentation practices.Exceptional written and verbal communication skills, with a focus on user-friendly explanations.

Application Process

Easy Apply on LinkedInCheck email for next stepsParticipate in resume evaluation & interview stage