IT Support

Type of employment: Contract (long term)Start Date: ideally beginning of November 2026End Date: estimated end of December 2027Number of positions: 1Location: Tampere, FinlandWays of working: on-siteTravel: might be needed for training in the UKWorkload Allocation: 100%Languages: Finnish fluent communication (spoken and written), English Professional Proficiency levelMust Have: EU citizenship (mandatory requirement from the end-client) We are looking for a Technical Analyst 2 – IT Support to contribute to the design, implementation, support, and continuous improvement of IT solutions that meet customer and business requirements. This role combines 2nd/3rd Line Support, Microsoft 365 Administration, Desktop & Infrastructure Support, Networking, and Project Delivery responsibilities. You will work closely with internal teams, customers, vendors, and stakeholders while supporting a broad range of technologies across modern IT environments. Key ResponsibilitiesContribute to the design and implementation of IT solutions to meet customer and contract requirements.Coordinate small technical teams delivering work packages in line with business processes and service standards.Analyse, document, and report on completed work to ensure compliance with customer and company procedures.Develop and maintain operational documentation, technical procedures, and best-practice guidelines.Provide technical guidance and mentoring to less experienced colleagues.Manage escalations, troubleshoot complex incidents, and ensure timely resolution.Deliver excellent customer service to both internal and external stakeholders.Install, configure, maintain, monitor, and troubleshoot: Desktop and laptop hardware, Windows workstations, Networked printers, scanners, and peripheral devices, Cabling and networking infrastructure, Software applications and operating systemsAdminister user accounts, permissions, and access rights in accordance with security policies.Perform system backup, recovery, patching, and maintenance activities.Maintain network asset inventories and configuration records.Respond to network outages and support business continuity and disaster recovery activities.Collaborate with technical service teams to ensure successful delivery of projects and operational services.Take a proactive approach to customer support and continuous improvement. Required Technical Skills & ExperienceWe are looking for candidates with broad experience across IT Support, Infrastructure, and Microsoft technologies. Must have:Experience in an IT support, infrastructure, or desktop support environment.Good knowledge of Microsoft technologies, including Microsoft 365 Administration and Windows operating systems.Experience with Active Directory, Azure AD, VMware, Intune, SCCM, or similar technologies.Understanding of WAN/LAN networking and IT troubleshooting.Familiarity with ITIL practices and service desk environments.Strong communication, problem-solving, and customer service skills. Nice to have:Windows 10/11Active DirectoryAzure / Azure ADVMwareIntune / Endpoint ManagerSCCMNetworking (WAN/LAN)PowerShell As part of the recruitment process, the client will conduct background checks on candidates who progress to later stages. If this consultancy opportunity aligns with your experience, please click ‘apply now’ and submit your updated CV, clearly highlighting your expertise in the must-have competencies required for the role. We look forward to receiving your application and speaking with you as soon as possible. hear from you.