Localisation Program Coordinator - Capacity Management

Thank you for your application. We are fortunate to receive thousands of applications for our open positions from many highly capable individuals. Each application is carefully reviewed. If your qualifications match the role's requirements, we will be in touch.If your application is not a strong enough match, we may not be able to respond due to the high volume of submissions. We kindly ask that you refrain from reaching out separately regarding your application if you do not hear from us. We wish you the very best in your job search. Our client is a global provider of localization, translation, and content services. This company helps businesses adapt their products, services, and content for international markets. Their offerings include translation, software localization, transcreation, multimedia services, and content management. With a focus on quality, innovation, and customer collaboration, they support brands in delivering impactful, culturally relevant experiences to a global audience. Location: Remote / Czech RepublicWorking Hours: 8am - 5pm Irish Time Summary: This role supports the Capacity Management team by overseeing and dynamically managing the capacity of our reviewer pool. The role is highly cross-functional, requiring regular interaction with reviewer teams and internal production teams to ensure seamless project flow. While the majority of projects are processed efficiently via automation, requiring minimal oversight, this position demands a level of technical proficiency and analytical rigor. Our commitment is to relentlessly pursue increased automation, enabling the team to focus on quality assurance, strategic process improvements, and strengthening key relationships with our vendors and clients.We operate as a global team, providing Project Management support across all time zones. We manage a dedicated network of hundreds of linguists, focusing heavily on their training and development, which contributes to our low industry-turnover rate. A key aspect of this role is the ability to develop and deliver effective training to both internal team members and linguists. Responsibilities:Reviewer Capacity ManagementTracking and processing reviewers’ holidays Daily follow up activities, managing extension requests and reassignments, supporting on-time delivery (OTD)Working with our specific applicationsBasic troubleshooting of internal and client specific toolsQuery delegationRunning ReportsLearning and working with client-specific toolsEnsure consistency across the program, suggest and share best practicesInitiate process improvements, develop the program furtherProvide support and partnership to other teams, internally or externallyInteract, communicate and collaborate with various stakeholders - regular meetings, sync-up calls, status updates, etc. Requirements:A minimum of 1-2 years project management experience working in LocalizationDemonstrated Technical Savvy: A strong aptitude for quickly learning and mastering new technical tools, applications, and complex systems.Advanced Data & Reporting Skills: High-level experience using MS Office suite, with a particular emphasis on advanced Excel skills (e.g., pivot tables, VLOOKUP, data manipulation) for reports management and analysis.Self-sufficient and reliable, ability and willingness to learn new toolsAcceptance of working independently with some support being provided remotelyExcellent time management skills and the ability to adapt to changeAbility to communicate clearly in writing (English) and face-to-face onlineExcellent attention to detail and customer service skillsAbility to work under pressure in a deadline driven environment Advantageous:Experience in teaching or trainingPrevious translation or localization experienceUnderstanding/experience working with more than one language/cultureExperience with Google online tools such as Drive, Docs, Sheets, etc.Experience handling high volume of emailsDocumenting processAdvanced knowledge in Excel (formulas, macros, etc.)