Operations Manager

This is a builder's role, not a maintainer's. Two markets, two 3PLs, two demand curves, and an ops function that's about to get built properly for the first time. You'll own the answer to three questions that matter more than anything else here: is the stock in the right place, do the systems actually talk to each other, and does the business run smoothly day to day. Nail those and you're the reason this brand scales without the wheels coming off. This is a fully remote, full-time contractor role. WHAT'S IN IT FOR YOUYou'll build the function, not maintain someone else's. Inventory, systems and reporting all need rebuilding from scratch.Direct line to the founder. No middle management, no waiting on approvals that don't need three people to sign off.Performance bonus and equity. Upside tied to the growth you're directly responsible for protecting.Genuine autonomy. This is a broad remit in a business that changes quickly, and the scope is yours to define as you go.Room to grow with the company. By month 12, you're not just running ops, you're building and leading a small team under you. WHAT YOU'RE GETTING INTOOwn the demand forecast across UK and US, built from media spend, sell-through, subscriptions and seasonalityTurn that forecast into a purchase order schedule with the co-manufacturer, factoring lead times, MOQs and safety stockTrack inventory across fulfilment centres and flag reallocation before one location runs shortModel the cash tied up in stock and know when to hold cover versus free up spend for mediaOwn Shopify at an advanced level, including its integrations with fulfilment, subscriptions, CS and emailDiagnose and fix integration failures yourself, whether it's a routing issue or a desyncBuild automations that remove manual work for good, using Zapier, Make, Shopify Flow or light scriptingCoordinate closely with suppliers and the incoming logistics hire so inventory data lines up across both sidesSit above CS as the strategic layer: own tickets-per-order, refund rate and root-cause reductionOwn onboarding, offboarding and the day-to-day people questions in a fast-moving team WHO YOU AREYou have 3+ years in operations for a fast-growing D2C or ecommerce business, ideally physical product with a subscription componentYou've built a real inventory forecasting model, placed the POs yourself, and lived with what happens when the forecast is wrongYou're advanced in Shopify and Google Sheets, not just "comfortable navigating" either oneYou've built working automations yourself with Zapier, Make or Shopify Flow, and you're comfortable with webhooks and APIsYou understand supply chain fundamentals well enough to coordinate closely with suppliers and a dedicated logistics hireYou spot problems before they surface rather than reacting once they land Bonus if you've:Worked hands-on with ShipBob or a similar US fulfilment setupOperated across UK and US, including customs, duties and landed costUsed subscription platforms (Loop or similar), CS platforms (Gorgias, Richpanel or similar) or Klaviyo