Senior Account Advisor, SME
At Ayvens, progress starts with you.
Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.
We are looking for a motivated and customer-focused Senior Account Advisor to join our dynamic Customer Engagement Team. This position is full-time and permanent.
As a Senior Account Advisor you will be responsible for managing customer relationships, ensuring profitability and overseeing contract lifecycle management. In addition we expect you to take a proactive role in the continuous development of the team's ways of working and processes. You will contribute to identifying development needs, designing solutions and implementing them in practice. You will also support the Team Manager in organizing work, prioritizing tasks and guiding day-to-day operations to ensure the achievement of targets and objectives. You will also actively participate in carrying out the team's operational responsibilities.
Key Responsibilities
Growing and maintaining the fleet portfolioManaging profitabilityOverseeing the contract lifecycleEnsuring the accuracy of customer dataProviding daily customer service and ensuring an excellent customer experienceSupporting the team in achieving established KPI targetsParticipating in development projects and initiativesSupporting the Team ManagerTraining and onboarding team members
What We Expect From You
A positive and open-minded attitudeMotivation to work directly with customers in a fast-paced environmentAbility to work both independently and as part of a teamAbility to learn quickly and adapt to new processes and toolsA results-oriented mindsetFluency in Finnish and EnglishGood IT skills
What We Offer
Our company is driven by our guiding principles which are commitment, cooperation, authenticity, and curiosity. We offer you opportunities for professional growth and development and a supportive work environment. At Ayvens wellbeing of our employees is a priority and we offer comprehensive occupational health care, lunch and exercise benefits through ePassi. Our employees have an active community for different type of events throughout the year.
Compensation start level is 3490 euros / month.
Got interested?
Please send your application and CV by September 13, 2026 by using the apply-button. If you have any questions regarding the role, please contact Customer Engagement Team Manager Nina Hoffman by email (nina.hoffman@ayvens.com) or by phone +358 10 404 2721.
Why Ayvens?
With over 3.1 million vehicles managed across more than 40 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.
At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are.
Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.