Senior Account Manager

Senior Account Manager | Gibraltar or Remote | B2B iGaming Location: Gibraltar (remote considered)Working Pattern: Full-TimeContract: PermanentDepartment: Account Management / Client ServicesSalary: £55,000 to £60,000 per annum (Gibraltar-based) About the Role Our client is a fast-growing B2B iGaming solutions provider, and they are hiring a Senior Account Manager, based in Gibraltar with remote working considered for the right person. This is a client-facing role at the heart of a B2B platform business, owning a portfolio of operator clients and making sure the platform and services are delivered on time, issues are driven to resolution, and relationships stay strong. The Senior Account Manager manages a portfolio of assigned operator clients, acting as their trusted advisor and primary point of contact, and coordinating across the Product, Delivery, Project and Service Management teams to deliver solutions that meet client needs. It is a role that rewards someone who understands the iGaming industry from the inside, knows what good account management actually looks like day to day, and can juggle multiple clients and priorities at once while using their own initiative. This Senior Account Manager role suits an experienced account manager from the iGaming or gaming supplier side specifically. Our client has found that people who have worked as an Account Manager for a gaming supplier, or in a very similar role, tend to adapt fastest, more so than those with broad industry experience but no account management background. Based in Gibraltar, or remote for the right candidate, you will be the client's voice inside the business and the business's steady hand for the client. Key Responsibilities Develop and maintain strong relationships with a portfolio of operator clients, becoming a trusted advisor on their business needs and objectives, and acting as their primary point of contact throughout the project lifecycle. Manage and track the status of client deliverables end to end, ensuring timely delivery and a high level of client satisfaction, and keeping clients updated on progress, issues, resolutions and blockers through agreed channels and an agreed cadence. Coordinate across cross-functional teams, including Sales, Marketing, Product, Project, Engineering and Service Management, to make sure client projects and business-as-usual deliverables land successfully, and to bring incidents and bugs to closure. Follow a process-driven approach to client requests, from general queries to incidents and new requirements, making sure priorities are clear across the organisation and that there is enough information on priority topics to move them to closure. Show a genuine sense of urgency, chasing internal follow-ups, updating clients and removing blockers. Maintain robust documentation of client communication, including minutes, email threads, forums, the client hub and Jira boards, so there is always a clear trail of meetings, queries, incidents, requirements and escalations. Act as an escalation point for technical issues, using the internal escalation matrix effectively and providing transparent communication on progress and status. Identify upsell and cross-sell opportunities and work with the Sales team to grow existing accounts, monitoring client satisfaction scores and KPIs and sharing action items with the relevant functions.Represent the client's priorities in all internal discussions so their needs are consistently pushed forward, and meet with clients when they are available locally or at trade events to review their account and discuss ongoing items. What We're Looking For This role calls for genuine iGaming account management experience. Our client is specifically looking for people who have been an Account Manager at a gaming supplier, or in a closely comparable role, as they tend to adapt fastest. Essential Around 3+ years in B2B account management or a very similar role, ideally gained on the supplier side of the iGaming or gaming industryA strong understanding of the iGaming industry and of what the account management role actually involves day to dayExcellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholdersStrong organisation and the ability to manage multiple clients and projects at the same time, as multitasking is central to this roleThe initiative to spot what needs doing and move it forward without waiting to be toldExperience coordinating across cross-functional teams to deliver client solutionsThe ability to identify client needs and provide effective solutions, staying calm and effective in a fast-paced environmentComfortable managing your own workload and delivering results, whether based in the Gibraltar office or working remotely Advantageous Experience working closely with a Product teamFamiliarity with Player Account Management (PAM) platforms or similar enterprise iGaming platform technologyExperience with client communication and project tools such as Jira and client hubs or portalsExposure to upselling or account growth alongside a Sales team What's on Offer This Senior Account Manager role is based in Gibraltar, with remote working considered for the right person. The salary is £55,000 to £60,000 per annum for a Gibraltar-based Senior Account Manager, and our client is also open to considering a strong candidate at a slightly earlier career stage on an adjusted package. Beyond the salary, this is a chance to manage a portfolio of operator clients on a leading B2B iGaming platform, work across Product, Delivery and Service teams, and take real ownership of the client relationships you run. About Our Client Our client is a fast-growing B2B iGaming solutions provider that gives operators enterprise platform technology built around a core Player Account Management (PAM) platform, including player account, wallet, CRM tools, bonus management, payment tools, KYC and AML, and fraud-prevention services. Our client is committed to building diverse, inclusive teams and encourages applications from candidates of all backgrounds and experiences. If any reasonable adjustments would help during the interview process, let us know in advance and we will make sure you are set up to do your best. Frequently Asked Questions Where is the Senior Account Manager role based?The role is based in Gibraltar, with remote working considered for the right candidate. It is a full-time, permanent position. What kind of account management experience is needed?Around three or more years in B2B account management or a very similar role, ideally as an Account Manager on the supplier side of the iGaming or gaming industry. Our client has found that supplier-side AMs adapt the fastest. Is iGaming experience essential?Yes, and specifically account management experience within the industry. Broad iGaming experience without account management experience tends to be less of a fit for this role. Is product team experience required?No. Experience working with a Product team is advantageous, but it is not essential. What does the Senior Account Manager do day to day?Manages a portfolio of operator clients, coordinates delivery across the Product, Project and Service teams, tracks deliverables, drives incidents and requests to resolution, and keeps clients clearly informed throughout. iGamingRecruitment.io | Connecting iGaming professionals with opportunities across Gibraltar, Malta & Cyprus and beyond.