Senior AI & Automation Engineer – Workplace / EUC

We are looking for a Senior AI & Automation Engineer to help transform End User Services into an AI-native, highly automated operating model.You will build production-grade AI agents, self-service solutions and closed-loop automation across Microsoft workplace technologies, ServiceNow and endpoint platforms. Key responsibilities:Build AI/GenAI and agent-based solutions using Microsoft Copilot, Copilot Studio, Azure OpenAI and Microsoft FoundryAutomate Service Desk, access, software, onboarding/offboarding, endpoint provisioning and remediation workflowsWork across Microsoft 365, Intune/Autopilot, Entra ID, Defender for Endpoint and CitrixIntegrate ServiceNow ITSM/ITOM/CMDB with enterprise platformsDevelop automation using Python, PowerShell, APIs, Ansible and TerraformApply RAG, Agentic AI, tool calling, MCP/A2A, LLMOps and AIOpsBuild observability and DEX capabilities for proactive detection and remediationEnsure Zero Trust, RBAC, least privilege, auditability and controlled human approvalTake AI/automation solutions from POC into secure production Key requirements:10+ years in End User Services, EUC, Workplace, Service Desk, Endpoint or Platform EngineeringStrong hands-on experience with Python and/or PowerShell, REST APIs, JSON/YAML and KQLExperience with Microsoft 365, Intune/Autopilot and Entra IDExperience with ServiceNow ITSM/ITOM/CMDBHands-on Copilot/Copilot Studio, Azure OpenAI or Microsoft FoundryExperience with Ansible, Terraform, Git and CI/CDExperience with AI agents, RAG, LLMOps/GenAIOps or AIOpsExperience with Citrix, endpoint management and application deliveryProduction experience integrating enterprise platforms through APIs and automationBachelor's degree in IT, Computer Science, Engineering or equivalent experience