Senior IT Operations Development Lead / Senior IT Program Manager

We are seeking a highly skilled and versatile Senior Operations Development Lead / Senior Program Manager to join our team.

The team you will be working in specializes in helping customers develop their operations, business processes, IT operating models and transformation capabilities. Our assignments range from complex multi-stream development programmes and business technology transformations to organizational change, and interim leadership roles.

In this role, you will help customers clarify direction, structure ambiguous situations, improve ways of working, and turn strategic goals into practical execution. You will work closely with business and IT stakeholders, build bridges between different parts of the organization, and lead change in a hands-on and pragmatic way.

The ideal candidate has a proven track record in leading large-scale development initiatives and transformation programmes, acting as a trusted sparring partner for both executives and employees, and helping organizations move in the right direction. You are comfortable moving between strategic advisory, programme leadership and hands-on execution depending on the customer’s needs, maturity and scale.

We provide a structured onboarding and role-specific training phase to ensure you are set up for success before stepping into customer assignments.

Leading business operations development, transformation and change initiatives in customer organizationsAssessing current ways of working, identifying improvement opportunities and turning them into practical development roadmapsDesigning and improving IT operating models, governance structures, business processes and cross-functional ways of workingLeading complex programmes, projects and multi-stream development initiativesActing as a bridge between business and IT, translating business needs into practical technology, process and operating model improvementsSupporting customer leadership teams as a trusted advisor, sparring partner and hands-on change leaderTaking interim leadership roles when needed, for example in business technology, operations or transformation leadershipManaging customer relationships and collaborating with Sales to identify growth opportunities

Several years of experience in leading business operations development, transformation, change or programme management initiativesExcellent stakeholder management and people leadership skills, with the ability to engage naturally with both executives and employeesStrong ability to structure ambiguous situations, create clarity and drive practical progressExperience in designing or improving operating models, governance, business processes or cross-functional ways of workingWillingness to work hands-on while translating business needs into practical IT, process and operating model improvementsAbility to adjust your approach according to the customer’s maturity, scale and operating environment — from hands-on execution to senior-level advisory and leadershipUnderstanding of enterprise applications such as ERP, CRM or HCMExperience with Copilot, ChatGPT or other generative AI tools is essentialProficiency in PowerPoint and ExcelStrong references and a proven ability to create customer valueFluency in both English and Finnish is required

Challenging customer assignments across a wide range of environments, from large international companies to purpose-driven public organisations.Opportunities to grow professionally, develop your expertise, and build your career.Full vacation accrual of 2.5 days per month from the start of your employment.A shareholder programme that gives you the opportunity to become a part owner of Sofigate.Extended healthcare insurance and a wellness programme available to all employees.A comprehensive compensation package and benefits designed to support your well-being.

How We Work

At Sofigate, we are involved in cutting-edge projects that are shaping the future. We have an international, vibrant, and fun culture with great openness and flexibility. We value every Sofigator and strive to build a diverse, equal, and inclusive workplace, where everyone’s voice is heard, and where everyone can become the best versions of themselves. We value a healthy work-life balance and support you in maintaining it.

Interested? Share your background, skills, and motivation to join us at the latest on 4.10.2026. For additional information, you can reach out to the hiring manager Anne Karinen, +358 50 487 7065 on Wednesday 23.9. at 10-11 EEST and on Friday 25.9. at 10-11 EEST.

About Sofigate

We are The Business Technology Company with the fastest time-to-value in the gen AI era. We achieve that by combining our transformation expertise with low/no-code platforms and generative AI. That’s how we create sustainable customer value. In practice, that means helping our customers to develop the interplay between business and technology: to design, build and implement transformations and business-friendly technology solutions, like Salesforce, ServiceNow and SAP.

As leaders of Business Technology management, we are the founder of the Business Technology Forum, the developer of the Business Technology Standard. Our team of 800+ professionals based in 8 offices across 5 countries – Finland, Sweden, Denmark, Hungary and Poland – are always ready to help, both our colleagues and our customers. At the very core of our being are our values: dare, care and grow. We dare to challenge the market, foster a community that cares about our people and drive growth with a customer centric business vision.

We are more than 800 top notch professionals with diverse backgrounds, working with customers from all sectors and various industries. We are a people business, and we believe it’s our people’s competence that counts.

We want you to add your skills into the mix. At Sofigate, you will find plenty of collective know-how to draw on, along with opportunities to learn and grow

Our values Dare, Care and Grow are visible in our every day life - find out more about Sofigate and join us!