Senior UX/UI Lead

Tasks and ResponsibilitiesDrive and personally execute UX and UI design for both web and app: requirements mapping, flows, information architecture, wireframes, visual interfaces, interaction design, prototypes, and specifications for development. Work with CX regarding customer insights and cohesive customer journeys, as well as test and adjust solutions with users and data when possible. Coordinate design work across initiatives, contribute to prioritization frameworks, and create consistency between channels, including the application and development of existing design systems. Work closely with product owners, developers, QA, and relevant business representatives; able to switch between discovery and concrete delivery in ongoing sprints. Ensure usability and accessibility in design and handoff; document decisions and conduct knowledge transfer before the assignment ends. RequirementsMust HaveDocumented senior experience in UX/UI or digital product design, with direct operational responsibility for both research/needs assessment and detailed UI design. Proven deliveries for both web and mobile apps. The candidate must be able to show personal examples of flows, interaction, visual interfaces, and developer-ready handoffs. Experience independently leading and coordinating design work in cross-functional product teams without abandoning practical design production. Experience with customer insights, user testing, prototyping, and design decisions in close collaboration with product owners, developers, and CX. Very good command of Swedish and English in speech and writing; based in Sweden and available for recurring on-site work in Stockholm (hybrid workplace model). Nice to HaveExperience with complex customer journeys in retail, mobility, membership, payments, or B2B self-service. Work in organizations with multiple product teams, external development partners, and dependencies between digital channels. Ability to establish practical design routines and coach colleagues. Individual QualitiesConfident and clear in leadership: Sets direction, creates shared understanding, and stands by well-grounded design decisions while incorporating other perspectives. Operational and delivery-oriented: Wants and is able to work hands-on all the way from customer insight and concept to detailed design and development-ready solutions. Transparent and communicative: Continuously shares status, priorities, and choices, and raises risks, dependencies, and uncertainties early. Down-to-earth (prestigeless) and collaborative: Builds trust, actively seeks input, and views the team's joint delivery as more important than their own perspective. Proactive and accountable: Creates structure, takes initiative, and drives both design work and necessary decisions forward. Constructively challenging: Dares to question requirements and solutions when necessary, but does so in a way that moves work and collaboration forward. Flexible and solution-oriented: Can handle changing priorities and multiple parallel needs without losing the big picture, momentum, or quality. Customer- and business-oriented: Can balance customer needs, business value, and technical prerequisites. Generous with expertise: Develops working methods, shares knowledge, and elevates the UX/UI capability of the teams and the organization.