Service Desk Specialist

We’re looking for the special, unique and amazing YOU!@ KCS IT, we look for the ones that stands out, for those that always wants to be better and fight for it, and for those who has the same values that we do: dedication, energy, integrity, transparency, flexibility, trust, honesty, hard work, proactivity, team work. At KCS we stand for equality and value diversity. We create a safe, diverse environment where opportunities are equal for everyone! We do not discriminate based on age, ethnicity, sexual orientation, gender, disability or any factor other than merit. All applications with skills for the position are welcome! We are looking for an Amazing: Service Desk SpecialistSeniority: +3 yearsType of position: Full remote The amazing you, will have:3+ years of professional experience in Service Desk, IT Support or a similar role.Solid experience providing first and/or second-line technical support to users.Experience handling and resolving IT incidents, service requests and technical issues independently.Good knowledge of Windows environments, Microsoft 365 and common workplace technologies.Hands-on experience with user accounts, permissions, password resets and access management.Experience working with ticketing systems and IT service management processes.Strong troubleshooting skills across hardware, software, network and application-related issues.Experience with incident investigation, resolution and escalation when required.Experience documenting incidents, solutions, technical procedures and knowledge-base articles.Good understanding of ITIL principles and incident management.Strong communication and customer-service skills, with the ability to support both technical and non-technical users.Proactive, organised and able to manage priorities and work independently.Good level of written and spoken English. To turn yourself from amazing to unique, you´ll have (plus):ITIL Foundation certification.Experience with ServiceNow, Jira Service Management or similar.Hands-on experience with Active Directory / Microsoft Entra ID.Experience with Microsoft Intune and endpoint management.Knowledge of networking and security concepts.Experience with remote support and endpoint troubleshooting.Experience working in international or multicultural environments.Relevant Microsoft or other IT certifications.

Why should you become part of our family?You can develop a career that fits you: your career development is personalized, taking in consideration your needs and goals from a short to long termInteresting Challenges Ahead: you can work for several clients from different sectors of activityFree training programs: Our training and certification programs in languages, tech, behavior and business will help you to reach your full potential fasterInternational projects in Benelux: you can gain international experience in Benelux and balance a new way of living with workType of projects (depending on the project you might find one of this types of projects):In hybrid Systems: Is important to balance work with socialization, that´s why a hybrid system works for us and for youFull Remote projects: If you want to work while you enjoy the comfort of your homeFull Onsite projects: if you prefer the company of your colleagues!Take care of your well-being: Enjoy our free nutrition, psychologist, general medicine appointments and our yoga and personal training days… all remote! Who are we?Founded in 2008 and based in Lisbon, KCS IT is a consulting company in the field of Information Technology and Services, focused on creating value for our clients through three main areas: Consulting, Outsourcing, Inovation and Training. Our commitment to talent development is unmistakable in the recent opening of the Porto, Leiria and Azores hubs, which aims to develop technology for the national and international market. Since 2018 we have been elected one of the 10 major companies in the “Index of Excellence”, an initiative that aims to reward organizations that invest most in the development and satisfaction of their employees.