Service Manager

Service Management Process Manager – ITIL V3 / Juniper SD-WAN Location: 100% Remote Rate: €600 - €700 per day, all inclusive

Important - Eligibility: EU Citizens only and work can only be done in the EU – Applications outside EU will not be considered We are looking for an experienced EU based, Service Management Process Manager to support a large-scale managed network services environment on a fully remote basis. Key ResponsibilitiesDevelop, implement and manage Service Management processes based on ITIL V3 or DevOps best practicesSupport operational teams with process management and continuous improvementReview procedures and drive improvements in process maturityPerform or assist with process auditsMeasure and report on process performance, metrics and KPIsManage the annual workplan for Service Management processesWrite specifications for process-supporting tools Mandatory RequirementsAt least 5 years’ experience in ITIL V3 process design and implementationJuniper SD-WANFluent written and spoken EnglishGood knowledge of one or several IT domainsSolid documentation skillsStrong organisational and analytical skillsStrong interpersonal skillsEU citizenship Desirable / BonusBAC+5 or higher educationITIL V3 certification or higherFrench language skills 100% remote | €600–€700 per day all inclusive | EU Citizens only