Strategic Account Director

Strategic Account Director (French-Speaking) - HospitalityTech (UK, France or Spain) Our client is a fast-growing HospitalityTech provider delivering market-leading operational and workforce management SaaS solutions to multi-site hospitality and retail businesses worldwide. Trusted by globally recognised brands across the QSR, hotel, restaurant and leisure sectors, the business supports thousands of locations internationally through a suite of innovative, cloud-based products designed to improve efficiency, compliance, workforce engagement and commercial performance. With significant private equity backing and ambitious international growth plans, they are continuing to scale at pace and strengthen their position as a market leader. As part of this growth, they are looking to appoint a Strategic Account Director to take ownership of a portfolio of high-value enterprise accounts. The successful candidate will play a key role in driving long-term customer success, identifying strategic upsell and cross-sell opportunities, and expanding relationships across some of the organisation’s most important clients. This is a highly visible and commercially impactful role, suited to someone who thrives in a consultative, relationship-led environment and is passionate about helping enterprise customers maximise value from innovative technology solutions. Working closely with senior stakeholders internally and externally, the role offers the opportunity to influence account strategy, contribute to wider business growth, and partner with some of the most recognised brands in hospitality. This is a remote opportunity for candidates based in the UK, France or Spain - must be fluent in English & French.

Responsibilities Manage a portfolio of existing enterprise-level customers, leading on the growth of these accounts through upsell & cross-sell opportunitiesDevelop & implement strategic account plans in-line with the organisation’s growth targetsLead on complex renewal processesBuild & maintain strong, long-term relationships with stakeholders across each accountConduct regular business reviews with clientsCollaborate with internal teams to drive the voice of the customerDeliver feedback to relevant internal teams & leadership when requiredProactively manage churn risk The Successful Candidate 5+ years experience in Strategic / Key Account ManagementExperience selling SaaS / software into restaurants is essentialExperience engaging with large / enterprise-level customers at C-levelPrevious commercial focus within account management is essential e.g. upsell, cross-sell, renewalsMust be fluent in English as well as FrenchBased in the UK, France or Spain Strategic Account Director Package Basic salary: £80,000 / €80,000OTE: +£50,000 / €50,000Opportunities for career progression & professional developmentRemote workingPension optionsAnnual leave optionsA range of additional incentives and access to wellbeing benefits