Technical Support Engineer

Job Title: Technical Support Engineer / Senior Technical Support EngineerWorking Model: Full-time / Hybrid work (Remote within Sweden)Company Overview: Fox ESS was established in 2019, and through its world-leading team of engineers and technicians, is leading the way in power technology R&D, energy storage equipment manufacturing, IT data services, and new energy project development. We focus on providing cutting-edge distributed energy solutions, energy storage systems, and smart energy management services for residential and commercial applications. We are now seeking a Technical Support Engineer to join our after-sales team in Sweden. This role plays a critical part in ensuring our customers and partners receive excellent technical support for our renewable energy solutions. Key Responsibilities: • Provide remote and occasional on-site technical support for solar inverters and energy storage systems across Sweden.• Diagnose and resolve technical issues via phone, email, or online platforms, ensuring timely and customer-friendly service.• Conduct on-site visits when required for system inspection, troubleshooting, repair, or routine maintenance — especially in key regions such as Stockholm, Gothenburg, and Malmö.• Work closely with the internal engineering and R&D teams to ensure efficient problem-solving and customer satisfaction.• Organize and deliver technical training sessions (online or in-person) for installers, partners, and customers, focusing on product knowledge and best installation practices.• Maintain accurate documentation of service cases, technical findings, site reports, and customer communications in the company system.• Support local sales and service partners by providing pre-sales technical consultation and after-sales guidance when necessary. Requirements: • Fluent in English and Swedish.• Minimum 1 year of experience in technical support, electrical engineering, solar energy, or a related field.• Solid technical understanding of solar inverters, photovoltaic systems, or energy storage solutions.• Willingness to travel within Sweden; must hold a valid driving license.• Strong analytical and problem-solving skills, with a customer-oriented mindset.• Ability to work independently and collaborate effectively with remote teams and customers. What we offer: • Be part of a fast-growing global renewable energy brand.•Hybrid work flexibility and a collaborative team culture.• Opportunities for career growth and technical training.• A chance to contribute to the transition towards sustainable energy in Sweden. Contact info: If you're passionate about clean energy and enjoy solving technical challenges, we want to hear from you!Please send your resume to: [email protected]