Customer Service Agent - Full Time (German Speaking)

Location: Stockholm, Sweden

Language Requirement: Native-German

Work Hours: Monday–Friday, 08:00–17:00 (1 weekly WFH day)

Help People Take Control of Their Finances — Join Us at Anyfin

At Anyfin, we believe financial power belongs in the hands of the people. Since 2017, we’ve helped customers across Sweden, Finland, Norway, and Germany save millions by refinancing expensive consumer credit. And we’re just getting started. With new markets, new tools, and new products ahead, we’re on the lookout for more brilliant minds and big hearts to grow our Operations team.

We’re now hiring a German-speaking Operations Agent who’s eager to make a real impact on customers’ financial health - every single day.

⭐ What You’ll Be Doing

As an Operations Agent, you become a key player in our core operations. Your work will directly shape the customer experience and the success of our mission.

Your Responsibilities

Communicate with customers across email, chat, phone, and social mediaEnsure top-quality customer experience - every interaction countsFollow credit policies and regulatory standards with precisionHandle administrative tasks, including AML/KYC checks, customer verification, and regulatory documentationAnalyze and evaluate credit applications to produce responsible, transparent offersSuggest and implement improvements to processes, tools, and workflowsCollaborate closely with a supportive, energetic, cross-functional team

🌟 Who You Are

You’re in the early to mid stages of your career, combining enough experience to make confident decisions with a strong hunger to grow within fintech.

Your Background

You Likely Have 1-4 Years Of Experience In

Customer service (banking, fintech, insurance, telecom, travel, or similar)Credit risk assessment, AML/KYC, financial services, or advisory rolesSales or support environments where empathy and communication are key

You don’t need to be senior - but you do bring maturity, ownership, and reliability to every task.

🧠 Skills & Competence

Languages

Native-level GermanFluent EnglishBonus: Swedish or Finnish

Technical & Analytical Skills

Excellent communication skills across written and spoken channelsStrong attention to detail and comfort working in regulated environmentsAbility to assess creditworthiness quickly and accurately Comfortable interpreting financial data and customer informationFamiliarity with AML/KYC or a willingness to learnFamiliarity with AI

💛 Mindset & Personality

You thrive in a role where customer impact is real and immediate. You are:

Customer-obsessed — motivated by helping people improve their financial livesFearless & proactive — you take initiative and challenge how things can be improvedPositive & team-oriented — uplifting the people around you comes naturallyStructured yet adaptable — you follow processes while embracing changeMultitasking-friendly — you enjoy switching between service, analysis, and admin tasks

🚀 What Drives You

Growing your career in fintechWorking ethically and helping customers regain financial control Being part of an ambitious, international, mission-driven teamMaking real impact - not just executing routine tasks

🎁 What We Offer

A modern office in central StockholmA diverse team from all over the worldReal opportunities for learning, development, and career progressionA supportive and high-performing Communications & Operations teamBreakfast, after-work hangouts, wellness perks, and top-tier tech gearA workplace that values curiosity, innovation, and continuous improvement

This is your chance to join a bold fintech company transforming financial health and to grow alongside a team that’s only getting started.

Ready to Make a Difference?

We can’t wait to meet you.

Apply today and help us build a fairer financial future for everyone.

Anyfin is a fintech on a mission to simplify loan repayments and improve the financial well-being of millions. We help consumers reduce the costs of high-interest loans, and take control of their repayment plan.